Front Desk for Orthopedic Medical Group

SYNERGY ORTHOPEDIC SPECIALISTS INC • San Diego, CA

7d • $23 - $25 • Onsite

About The Position

Synergy Orthopedic Specialists Medical Group is hiring a detail-oriented Front Desk Representative in San Diego. The role supports patient experience and care coordination in an orthopedic medical group offering services including orthopedics, radiology, physical therapy, and podiatry. The representative greets patients, manages calls and appointments, supports insurance eligibility and authorization processes, and communicates with physicians and staff. Bilingual English/Spanish skills are preferred but not required. Proof of an FDA-approved COVID-19 vaccine, or a certifiable health or religious exemption, is required before the first day of employment.

Requirements

• High school diploma or GED equivalent.
• Basic knowledge of human anatomy and the musculoskeletal system.
• At least 2 years of hospitality, sales, customer service, or related work experience.
• Ability to handle patient concerns positively and proactively.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Friendly, outgoing, and motivated personality.
• Proof of an FDA-approved COVID-19 vaccine before the first day of employment, or a certifiable health or religious exemption.

Nice To Haves

• Experience working in a medical office.
• Bilingual Spanish-English skills.

Responsibilities

• Greet patients in an engaging manner.
• Answer phones effectively.
• Nurture patient relationships to encourage patient retention.
• Schedule new and follow-up appointments.
• Check insurance eligibility and discuss the cost of services.
• Obtain insurance authorizations.
• Coordinate appropriate patient care.
• Communicate effectively with physicians and staff.
• Perform data entry.
• Collect cash and copayments.
• Send appointment reminders.
• Handle medical records.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED