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Nurse Manager (11762)

CarePoint ResponseBaltimore, MD
$100,000 - $115,000Onsite

About The Position

Baltimore Crisis Response, Inc. (BCRI) is seeking a Nurse Manager to oversee nursing operations within its Community-Based Crisis Services Program. This leadership role involves guiding clinical practice, supervising nursing staff, and ensuring the delivery of high-quality, compassionate care to individuals experiencing mental health and/or substance use crises. The Nurse Manager will collaborate with the Medical Director, Clinical Director of Residential & Outpatient Services, community partners, and internal crisis teams to enhance service delivery and promote best practices in crisis care. This position is ideal for a clinically strong, mission-driven nurse leader who thrives in dynamic, fast-paced environments and is passionate about community-based crisis response.

Requirements

  • Bachelor of Science in Nursing (BSN)
  • Active Registered Nurse (RN) license in the state of Maryland
  • Minimum of 5 years of nursing experience
  • At least 2 years of experience in a leadership role within mental health, crisis services, or emergency care
  • Strong clinical judgment and ability to make timely decisions in crisis situations

Nice To Haves

  • Master’s degree in Nursing, Healthcare Administration, or a related field
  • Psychiatric-Mental Health Nursing Certification (PMH-BC) or Crisis Intervention certification
  • Experience in community-based crisis or behavioral health programs

Responsibilities

  • Provide clinical oversight, guidance, and mentorship to nursing staff and interdisciplinary team members.
  • Ensure efficient daily operations of crisis services, including intake, assessment, care planning, stabilization, and discharge processes.
  • Deliver direct nursing care and clinical interventions during critical incidents as needed.
  • Develop and implement quality improvement initiatives to ensure adherence to clinical protocols, safety standards, and regulatory requirements.
  • Ensure compliance with all local, state, and federal regulations related to patient care, confidentiality, and program operations.
  • Lead, supervise, and support nursing staff to ensure adequate coverage, training, and professional development.
  • Conduct performance evaluations, provide coaching and feedback, and foster a positive, accountable team culture.
  • Collaborate with Mobile Crisis Teams to assess, manage, and respond to behavioral health crises in a timely manner.
  • Build and maintain strong partnerships with community healthcare providers, mental health agencies, law enforcement, and other stakeholders.
  • Collect, analyze, and report on key performance indicators (KPIs) related to patient outcomes, program efficiency, and community impact.
  • Use data to inform program improvements, staffing needs, and resource allocation.
  • Ensure staff are trained and prepared to respond to medical emergencies, psychiatric crises, and trauma situations.
  • Participate in emergency response planning and continuous readiness efforts.

Benefits

  • Mission-driven organization leading behavioral health crisis care
  • Opportunity to shape clinical practice and program growth
  • Collaborative, interdisciplinary team environment
  • Data-informed, quality-focused approach to care
  • Make a lasting impact on individuals, families, and the community

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