Night Auditor
Hotel Indigo • Tuscaloosa, AL39d • Onsite
Night Auditor Jobs
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Night Auditor
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Night Auditor
Hotel Indigo•Tuscaloosa, AL
•Onsite
About The Position
The Night Auditor is responsible for all aspects of Guest Relations, including the check-in/out process, handling inquiries, making or modifying reservations, running night audit reports, and providing recommendations for things to do and places to eat to enhance the guest experience. The role also involves occasional cleaning or assisting other departments as needed. The ultimate goal is to ensure a pleasant and comfortable experience for guests during their stay. Aperture Hotels is an established hotel management company with a diverse portfolio of well-known brands. We offer a dynamic work environment with opportunities for professional and personal growth, fostering a positive atmosphere where team members feel respected and recognized. We are seeking an individual who embodies our core values: Be Transparent & Accountable, Be Actively Curious, Embrace Growth, and Create Value for Stakeholders. Aperture Hotels is an equal opportunity employer and celebrates diversity.
Requirements
- Flexibility to work in shifts and report for scheduled shifts.
- Ability to work with little or no supervision while meeting high-performance standards.
- Excellent organization skills.
- Ability to follow instructions.
- High School Diploma or GED.
- Computer literacy.
- Ability to effectively communicate with guests in a professional manner.
- An energetic and outgoing personality.
- Courteous phone etiquette.
Nice To Haves
- AA or Bachelors Degree.
- Work experience in Customer Service in the Hospitality Field.
- Experience with hotel operation systems.
Responsibilities
- Handle all aspects of Guest Relations including the check-in/out process.
- Handle all guest inquiries.
- Make or modify reservations.
- Run night audit reports.
- Provide recommendations for things to do and places to eat to improve the guests stay.
- Occasionally clean or assist other departments as needed.
- Ensure a pleasant and comfortable experience for our guests during their stay.
- Provide a welcoming environment at all times.
- Handle cash and credit cards accurately.
- Demonstrate teamwork.
- Protect guest information and ensure privacy.
- Attempt to resolve complaints immediately and take ownership of situations.
- Complete all Brand and Company Training in a timely manner.
- Strive to achieve 100% guest satisfaction.
- Complete any work or projects assigned by supervisor.
Benefits
- Employer Matching 401K Retirement Plan
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Vacation Pay
- Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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