Night Auditor

Atira Hotels • Naperville, IL

42d • $18 - $20 • Onsite

About The Position

The Night Auditor provides excellent customer service, manages reservations, and maintains professional relationships with hotel guests. The role includes clerical duties, prompt and courteous resolution of customer inquiries and issues, and handling financial transactions and reports to ensure the accuracy of the hotel's nightly audit. The position is full-time at Fairfield Inn & Suites Naperville Chicago in Naperville, Illinois, pays $18–$20 per hour, and is scheduled for 8-hour shifts, Monday through Friday, including night shifts, holidays, and weekends.

Requirements

• High school graduate or equivalent.
• Excellent communication and public relations skills.
• Well organized and attentive to detail.
• Willingness to assist others.
• Strong typing abilities and proficiency with a PC, calculator, and office equipment.

Nice To Haves

• Customer service experience.
• Data entry experience.

Responsibilities

• Receive and process reservations by phone, fax, and mail; enter them into the computer system and provide additional information.
• Verify pricing, discounts, and billing information; inform customers about room features and availability; maintain reservation files and resolve related problems.
• Check guests in and out efficiently.
• Process customer payments and post applicable charges.
• Inform customers of credit holds and conduct customer surveys.
• Respond promptly and courteously to guests' questions, requests, and problems about their stay.
• Keep customers informed about company policies, procedures, and account statuses.
• Provide superior customer service and maintain the company's professional reputation.
• Assist and support area personnel as needed.
• Coordinate with the Accounting Department regarding customer credit status.
• Keep management informed of area activities and significant problems.
• Attend and participate in meetings as required.
• Safeguard guest information, including personal information, addresses, room numbers, and credit card numbers.
• Perform other tasks and duties as assigned by the manager or supervisor.
• Apply an understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.

Benefits

• Employee assistance program
• Paid training
• Professional development assistance
• Health and well-being benefits mentioned as available from day one, without specific benefit details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED