Hotel Night Auditor

Property Management•Mckinney, TX

2d•Onsite

About The Position

The Night Auditor for the AC Hotel McKinney will be responsible for completing all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities include balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions. This role requires proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. The Night Auditor is responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. They will check the front desk log for problems and special requests, greet, register, and assign rooms to guests, and process guest registrations, including collecting payment. The role also involves preparing express checkout folios, maintaining room status inventory, and communicating all pertinent shift information to the Front Office Manager, General Manager, and other desk staff. Maintaining and cleaning the lobby and bathroom as needed, and communicating all information to the following shift to ensure a smooth transition are also key responsibilities. The Night Auditor works closely with all hotel departments to ensure the highest quality of customer service, answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions, and explains in-room and hotel features. The role is responsible for completing all required shift paperwork and night audit reports daily, and performs other duties as assigned by management. Must be willing to work overnight hours.

Requirements

Must be willing to work overnight hours.

Nice To Haves

Proactive thinking
Keeping guest security always in mind
Creating a safe, clean, and friendly work environment

Responsibilities

Complete all nightly audit-related duties.
Provide guest service at the hotel's front desk.
Balance duties, daily paperwork, and shift reports.
Attend to guest needs such as check-in/check-outs, making reservations, and answering guest questions.
Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Check the front desk log for problems and special requests.
Greet, register, and assign rooms to guests.
Process guest registrations, including collecting payment.
Prepare express checkout folios.
Maintain room status inventory.
Communicate all pertinent shift information to the Front Office Manager, General Manager, and other desk staff.
Maintain and clean the lobby and bathroom as needed.
Communicate all information to the following shift to ensure a smooth transition.
Work closely with all hotel departments to ensure the highest quality of customer service.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Explain in-room and hotel features.
Complete all required shift paperwork and night audit reports daily.
Perform other duties as assigned by management.