Hotel Night Auditor

AVID (Kinseth Hospitality)•Oak Creek, WI

9d•Onsite

About The Position

Provides hotel customer service to guests of hotel by performing various duties related to guest registration, account management, and ensuring guest satisfaction and safety during overnight hours.

Requirements

Must be able to work alone and stay awake and alert all night.
Must follow all KHC policies and procedures.
Must maintain a professional image.
Must report to work as scheduled.
Regularly required to stand; use hands to finger, handle, or feel; and talk or hear.
Frequently required to walk and reach with hands and arms.
Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell.
Must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greets, registers, suggestsively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls.
Acts as hotel manager on duty and follows prescribed MOD procedures for communication, emergency procedures, and guest satisfaction.
Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day.
Ensures that night audit procedures are completed accurately, balanced, and timely.
Enters information and prints night audit reports accurately and timely.
Ensures guest safety by following established security procedures.
Date stamps, sorts, and racks incoming mail, faxes and messages.
Records and communicates guest special requests and problems to appropriate departments.
Answers inquiries pertaining to hotel services, registration of guests, and local attractions and provides travel directions.
Accurately checks out guests and communicates departures with housekeeping staff.
Accurately computes bills, collects payment, makes change, and makes deposits according to KHC cash handling procedures.
Makes, confirms, and cancels reservations via telephone, computer, and in writing.
Answers and routes internal and external phone calls.
Posts charges such as hotel room, food, liquor, or telephone to ledger.
Deposits guests' valuables in hotel safe or safe deposit box.
Maintains the shift-to-shift log accurately.
Maintains the cleanliness and organization of the hotel lobby and front desk area.
Washes, folds and properly stores laundry (depending on business unit).