Night Auditor | PT

Property Management•Baltimore, MD

41d•Onsite

About The Position

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift. Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.

Requirements

Exceptional guest service skills.
Proactive thinking.
Focus on guest security.
Ability to create a safe, clean, and friendly work environment.
Accuracy in counting cash and managing cash drawers.
Ability to communicate effectively with management and other staff.
Ability to work closely with all hotel departments.
Ability to answer guest inquiries about hotel services and local attractions.
Ability to explain in-room and hotel features.

Responsibilities

Counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Check the front desk log for problems, special requests, etc.
Greets, registers, and assigns rooms to guests.
Process guest registrations, including collecting payment.
Prepare express checkout folios.
Maintain room status inventory.
Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
Maintain and clean the lobby and bathroom as needed.
Communicates all information to the following shift to ensure a smooth transition.
Works closely with all hotel departments to ensure the highest quality of customer service.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Explains in-room and hotel features.
Completing all required shift paperwork, and night audit reports daily.
Performs other duties as assigned by management.