Network Administrator Jobs

About The Position

Requirements

• Approximately 2–4 years of experience in IT support, systems administration, network administration, or a combination of these areas.
• Hands-on experience supporting networks across multiple sites or buildings.
• Working knowledge of TCP/IP, subnetting, VLANs, routing, switching, DHCP, DNS, and wireless networking.
• Practical experience configuring or troubleshooting VPNs, QoS, and traffic shaping.
• Experience engineering solutions involving business firewalls, managed switches, and wireless access points.
• Experience troubleshooting Windows and macOS computers and common business applications.
• Ability to distinguish between endpoint, network, application, and internet service issues.
• Strong customer service, communication, organization, and documentation skills.
• Ability to manage competing priorities and remain composed during service disruptions.
• Willingness to handle routine helpdesk requests while taking ownership of networking responsibilities.

Nice To Haves

• Experience with HP Aruba or Cisco switches and wireless access points.
• Experience with OPNSense Firewall architecture and management.
• Experience supporting live streaming, broadcast studios, or other environments sensitive to network interruptions.
• Familiarity with network monitoring, packet capture, and troubleshooting tools.
• Experience with Microsoft 365, Microsoft Entra ID, and endpoint management tools.
• Familiarity with network security practices, access controls, and segmentation.
• Relevant certifications such as CompTIA Network+, Aruba certifications, or equivalent hands-on experience.

Responsibilities

• Respond to and resolve employee support requests involving computers, connectivity, software, peripherals, and other technology.
• Prioritize support requests according to business impact, especially issues affecting live broadcasts.
• Troubleshoot issues methodically, document resolutions, and escalate when additional expertise or vendor support is needed.
• Assist with employee onboarding and offboarding, workstation setup, equipment deployment, and routine account administration.
• Maintain equipment inventories, technical documentation, and support records.
• Communicate with employees and IT teammates about issues, progress, and next steps.
• Participate in after-hours support as needed for studio operations.
• Monitor and evaluate wired and wireless networks across three buildings and 16 broadcast studios.
• Configure, deploy, and troubleshoot switches, access points, firewalls, VLANs, DHCP, DNS, and IP addressing.
• Own site-to-site and remote-access VPN connectivity.
• Configure and maintain QoS policies and traffic shaping for broadcasts and other business-critical services.
• Investigate latency, packet loss, jitter, wireless interference, bandwidth congestion, and intermittent connectivity.
• Monitor network utilization and device health to identify developing issues before they disrupt operations.
• Maintain network diagrams, configuration backups, port documentation, and change records.
• Serve as an escalation point for internet service providers and equipment vendors resolving service issues.
• Perform firmware updates and configuration changes during planned maintenance windows, with testing and recovery plans.
• Dedicate at least 20% of working time to planned IT and network improvement projects.
• Lead infrastructure performance initiatives related to the network and other systems.
• Assist with new studio deployments, network expansion, equipment upgrades, and infrastructure standardization.
• Improve network segmentation, monitoring, alerting, and documentation.
• Identify recurring support issues and implement lasting solutions.
• Test and document changes to confirm they meet operational needs.