Navigator Jobs

About The Position

Requirements

• Minimum of BA or BS degree is required or one-year experience in criminal justice, social work, employment counseling, placement, human services, or public administration.
• Excellent oral and written communication skills.
• Must be proficient in operating a computer and have experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), and other social media applications.
• Must provide own transportation.
• Must be able to clear OMV check.
• Must possess valid operator’s license and maintain current vehicle registration, liability insurance and vehicle inspection.
• Must be ambulatory.

Nice To Haves

• Excellent organizational skills and be able to complete projects efficiently and independently.
• Excellent communication skills including verbal, phone, word processing, email and internet.
• Good public relations skills and the ability to work with employees and the public.
• Establish and maintain effective working relationships with, and among, all personnel.
• Able to read, write and communicate clearly in English.
• Able to work occasionally long or extended hours, including weekends.
• Able to function in a hectic work environment with occasional periods of high stress.
• Maintain strict confidentiality of all information.

Responsibilities

• Maintain case documentation by documenting every case management session with case notes, recording all supportive services provided, updating participant records (both physical and electronic), and including any other relevant information needed to help participants meet grant requirements.
• Review and verify all documentation submitted to support requests for assistance according to program guidelines.
• Explain to participants their rights, responsibilities, required actions, and other available services based on their ability to be successful.
• Work collaboratively with participants to create an Individualized Career Plan (ICP) by active listening and performing a needs assessment on each participant.
• Suggest appropriate development activities for program participants by setting clear goals and outlining actionable steps.
• Consistently monitor results to provide timely guidance and feedback to participants to help strengthen specific knowledge or skill areas in order to achieve the participants goals; make adjustments to goals as needed to improve outcomes.
• Conduct other case management activities, such as traveling to assist participants with specific case management needs, prepare participant success stories, create and pull reports, attend meetings and training sessions, assist participants with job search and provide referrals to appropriate outside agencies.
• Monitor participant progress through phone calls, site visits, and case management appointments in accordance with departmental policies and procedures—act as a liaison between program participants and program partners, delivering supportive services.
• Maintain professional knowledge in relevant areas; stay current with job-related rules, statutes, and laws; read and interpret professional literature to augment role-specific knowledge; and attend applicable workshops, meetings, and seminars.
• Keep the Program Manager informed of unusual and/or crisis situations as they arise.
• Complete other tasks as assigned.