Care Navigator Extender

DAYMARK RECOVERY SERVICES INC•Concord, NC

8d•Hybrid

About The Position

Under direct and indirect supervision, provides Care Navigation which can include Tailored Care Management (TCM) and Mobile Engagement (MET) functions as well as documentation, referral and linkage, and monitoring/follow-up. Care Navigators will work with stakeholders/consumers/families to ensure appointments are obtained to start services or re-engage in services and continue to outreach and link services until the consumer is actively involved in treatment.

Requirements

Minimum of a high school diploma or equivalent.
TCM trainings will be required to complete as assigned.
MCM trainings will be required to complete as assigned.

Responsibilities

Performs Care Navigation outreach and education, provides care management navigation duties, referring and linking to needed services, monitoring/follow up with client and referrals, provide education for overall health promotion.
Participates and coordinates with client’s interdisciplinary treatment planning, consultation activities, and ensures all involved parties are aware and work towards the plan of care.
Documents all efforts around referral, linkage, and coordination between consumer and stakeholders to ensure care is obtained and provided.
Provides crisis intervention to all participants and involves crisis services when needed.
Works in conjunction with the client, family, friends, and providers to refer and schedule the client with needed services.
Assist the client in ensuring they are able to make it to their appointment and provide assistance with access to care.
Assist the person to obtain the outcomes/skills/symptom reduction that they desire.
Facilitates provider choice process, maintaining objectivity and providing fact-finding assistance.
Ensures all care, coordination, and outcomes are documented within 24 hours of completion.
Ensures that signed Authorization to Disclose Health Information forms are obtained and on file in the consumer’s medical record prior to releasing any information when needed (Substance Use Disorders).
Ensures that all information released/disclosed is documented on the Accounting of Release and Disclosure form (this includes documenting any documents given to consumer/legal guardian).
Referral and linkage activities connect a recipient with medical, behavioral, social and other programs, services, and supports to address identified needs and achieve goals specified by the client for person centered care.
Coordinating the delivery of services to reduce fragmentation of care and maximize mutually agreed upon outcomes.
Facilitating access to and connecting recipients to services and supports.
As needed making connections and referrals to providers for needed services and scheduling appointments with the recipient.
Facilitating communication and collaboration among all service providers and the recipient.
Assists consumer/legally responsible person in considering and accessing natural community supports such as educational services, transportation, support from friends/family/church, etc.
Ensures that the consumer gets the best possible treatment and care by carefully coordinating paid supports/services with other resources available in the community.
Works closely with the consumer/legally responsible person, provider agencies, and others involved with the consumer’s care and treatment to avoid/resolve scheduling conflicts, duplication of effort, and other problems that hinder effective treatment.
Monitoring and follow up includes activities and contacts that are necessary to ensure that the consumer receives the services they need and is effectively implemented and adequately addresses the needs of the recipient.
Monitors for progress/lack of progress through observation, interview, and documentation review.
Documents monitoring and the actions taken/planned as a result of the monitoring in the consumer’s record.