Care Manager Extender - Ambulatory

Valleywise Health System•Phoenix, AZ

5d•Hybrid

About The Position

The Care Manager Extender supports Valleywise Health’s Ambulatory Care Management department under the guidance of the Director of Care Management and works closely with the ambulatory care coordinator RN. The role performs basic care coordination functions to support seamless, patient-centered care, including coordinating appointments, addressing barriers to care, connecting patients with referrals to resources, and conducting proactive post-discharge outreach. The position also supports health information exchange, reaches out to new members based on health plan updates, and escalates patient care needs to the clinic RN care coordinator.

Requirements

High school diploma or GED.
Three years of experience in healthcare as a Nursing Assistant, Medical Assistant, Health Unit Coordinator, or in data reconciliation.
Successfully complete Valleywise Health EPIC computer classes within three months of hire or transfer into the position.
Have a valid fingerprint clearance card issued by the Arizona Department of Public Safety, or submit a completed Affidavit at hire; complete the fingerprint clearance card application within seven days of hire and present the card within 90 days of applying.
Obtain a BLS card through an approved American Heart Association training center within three months.
Possess and maintain a current, valid Arizona driver’s license in good standing and carry the legally required minimum insurance coverage on a personal vehicle.
Meet the driving eligibility standards in the Valleywise Health Vehicle Use Policy.
Have working knowledge of medical terminology.
Be proficient with computer programs such as Microsoft Office.
Be able to work with culturally diverse people.
Have excellent communication and time management skills.
Be able to read, write, and speak effectively in English.

Nice To Haves

Bilingual ability.

Responsibilities

Coordinate appointments for patients.
Identify and help overcome barriers to care.
Connect patients with referrals to essential resources.
Perform proactive outreach for post-discharge follow-up.
Manage health information exchange.
Provide timely outreach to new members based on health plan updates.
Escalate patient care needs to the clinic RN care coordinator.
Collaborate with the ambulatory care coordinator RN on basic care coordination functions.