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Mental Health Crisis Worker (Mobile and Walk-In)

Ottawa County•Mi 49423, MI
•Onsite

About The Position

This professional position provides Mobile Crisis Response and walk-in services to individuals and families in Ottawa County. Using a team approach, the Crisis Worker provides crisis intervention, including risk assessment, de-escalation, crisis and safety planning, psychoeducation, and referrals to community resources. This is a float position with some scheduling flexibility to meet service requirements; some on-call hours may be required. The position is supported by grant funding expected to end September 30, 2031. Continued employment beyond the grant period depends on the availability of continued grant or other organizational funding, and the position may end if additional funding is not identified. This is a full-time, benefited position based at 347 Hoover Blvd., Holland, Michigan 49423, with a Monday–Friday schedule from 11:00 a.m. to 7:00 p.m. Some travel to other county locations may be required. Ottawa County Community Mental Health is transitioning to an independent authority; as of January 1, 2027, the position will be part of the Ottawa County Community Mental Health Authority.

Requirements

  • A master’s or bachelor’s degree in a human services field with licensure, or relevant Behavioral Health services experience.
  • At least 1 year of relevant experience for applicants with a master’s degree, or at least 2 years for applicants with a bachelor’s degree.
  • At least 1 year of experience treating or working with children, adolescents, and families in a Behavioral Health clinical, educational, or crisis intervention setting.
  • Complete, or be able to complete within 6 months of hire, all MDHHS-required training necessary to provide crisis services to all populations.
  • Possess a valid Michigan driver’s license.
  • Working knowledge of DSM-5, ASAM criteria, assessment tools such as LOCUS, CAFAS, and C-SSRS, and the Michigan Mental Health Code.
  • Thorough working knowledge of assessment and interventions for consumers with co-occurring mental illness and substance abuse disorders, and flexibility in selecting appropriate interventions.
  • Ability to remain calm and professional while serving individuals and families in crisis.
  • Good understanding of agency processes, procedures, and quality assurance principles.
  • Ability to engage consumers easily and demonstrate excellent interpersonal, verbal, and written communication skills.
  • Ability to participate in and accept clinical and administrative supervision.
  • Ability to perform essential job functions with or without reasonable accommodations.

Responsibilities

  • Respond to behavioral health crises in an office setting or as part of a two-person mobile response.
  • Monitor the safety of the response environment and coordinate with other emergency services as necessary.
  • Engage consumers and, as appropriate, their natural supports to de-escalate crises, identify services and supports, plan for safety and ongoing stabilization, and address barriers and risks to recovery.
  • Provide direct consumer care, including clinical assessment, brief therapy, crisis stabilization, treatment planning, and case management as appropriate.
  • Consult with other agencies about services, consumers’ mental health issues, and referrals.
  • Provide community education about mental health issues and CMHOC services.
  • Collaborate with community agencies.
  • Maintain accurate and timely agency paperwork and clinical record documentation.
  • Attend and participate in agency meetings, program-specific team meetings, and required trainings.
  • Coordinate efforts with the CIT Team Manager and stakeholders.
  • Perform other duties as assigned.

Benefits

  • Benefited position

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