Mental Health Worker I, Patient Support

Sutter Health•Auburn, WA

About The Position

Provides assistance and care for patients, ensuring that their psychiatric and physical needs are met. Gathers and reports observational data, assists patients with daily living, and monitors their conditions. Builds patient and family cooperation through competent assessment, attentive monitoring and care, and effective communication with patients, support groups, and healthcare providers. Adheres to applicable regulations, codes, policies, and procedures to protect privacy and safety and provide optimal patient care. The role requires knowledge of mental health principles, treatment equipment, and clinical diagnoses relevant to the mental health population. It involves communicating sensitive information clearly, managing and prioritizing assignments, using computer applications and electronic health records, working independently and as part of a team, resolving standard problems using established options, protecting patient health information, and collaborating with peers and healthcare providers. The worker also assists patients with daily activities such as eating, bathing, and movement.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
Knowledge of mental health principles, treatment equipment, and clinical diagnoses for the mental health population.
Ability to interpret written, oral, diagram, or schedule-based data and instructions.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Well-developed time management and organizational skills, including the ability to prioritize assignments and meet deadlines.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook) and electronic health records (EHR).
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems using established options.
Ability to maintain patient privacy and protected health information.

Responsibilities

Provide assistance and care to meet patients’ psychiatric and physical needs.
Gather and report observational data and monitor patient conditions.
Assist patients with daily living activities, including eating, bathing, and movement.
Communicate effectively with patients, families or support groups, and healthcare providers.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
Prioritize assignments and meet deadlines while working within established procedures.
Protect the privacy of patients’ protected health information.
Build collaborative relationships with peers and other healthcare providers.
Identify, evaluate, and resolve standard problems by selecting appropriate established solutions.