Medical Assistant Jobs

About The Position

Requirements

• U.S. citizenship, subject to the stated exception where qualified citizens cannot be recruited.
• High school diploma, GED equivalency certificate, or state- or territorial-level proficiency certificate.
• Proficiency in spoken and written English.
• One year of experience equivalent to the GS-6 grade level for the GS-7 Lead MSA qualification.
• Advanced knowledge of medical terminology and clinical flow processes related to access to care across multiple clinics, specialties, and/or community settings.
• Skill communicating with individuals to achieve desired effects and coordinating with interdisciplinary care-team staff.
• Ability to use numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks or responsibilities to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements and workflow priorities, adjusting work flow to meet team and patient needs and following up on pending issues.
• Ability to operate a computer terminal and manage multiple activities at one time.
• Pass a pre-employment physical examination and background/security investigation.
• Meet applicable onboarding, identification, application, and seasonal influenza vaccination requirements.
• Serve a one- or two-year trial period, as specified for the appointment.
• Provide detailed resume documentation of experience, including job titles, duties, month and year start/end dates, and hours worked per week.

Responsibilities

• Coordinate MSA assignments and workflow within an interprofessional coordinated-care delivery model.
• Assure coverage of all areas of work.
• Ensure appointments are scheduled accurately and promptly.
• Provide staff guidance, including communicating changes in policies and procedures.
• Distribute and balance workload.
• Create and maintain employee work schedules.
• Orient and provide on-the-job training for new and current employees.
• Ensure all training requirements are met.
• Organize the work structure of assigned areas.
• Act as a liaison between MSA and other staff to resolve day-to-day conflicts.
• Determine Veteran and caregiver needs, support first-contact resolution, and route clinical questions to appropriate clinical staff.
• Monitor and make work assignments, provide input on performance, resolve daily workplace issues, and maintain efficient workflow.

Benefits

• 37–50 days of annual paid time off per year, consisting of 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster-care placement.
• Eligible full-time employees may qualify for a childcare subsidy after 60 days of employment, subject to family-income and other eligibility limits.
• Traditional federal pension with five-year vesting.
• Federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs may be carried into retirement.
• Potential credit toward annual leave accrual based on prior work or military service, subject to approval.