Medical Office Assistant - Podiatry Muhlenberg

Owensboro Health•Greenville, KY

About The Position

The Medical Office Assistant supports clinical and administrative operations in the Podiatry department at Muhlenberg. The role involves patient registration, assessments, scheduling, and patient assistance, with an emphasis on access and satisfaction, accurate information, confidentiality, professionalism, and ethical conduct. The employee works under general supervision and uses advanced skills and knowledge in the area of specialization, applying critical thinking and decisive judgment in a potentially stressful environment. The position assists with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse. It also supports patient care documentation, basic diagnostic procedures, specimen collection, equipment and supply maintenance, medical records handling, and communication with patients, clinical staff, insurers, and external agencies. The role is full-time at 1.0 FTE, with 40 work hours and 80 hours per pay period.

Requirements

No prior work experience is required.
High school diploma, GED, or higher is preferred.
AAMA credential (ABR-OE) is required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
Basic Life Support Healthcare Provider certification is required within 90 days of employment in this position.
Requires critical-thinking skills and decisive judgment.
Must be able to work in a stressful environment and take appropriate action.
Works under general supervision and applies advanced skills and knowledge in the area of specialization.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs; perform basic diagnostic procedures and specimen collection.
Monitor and communicate changes in patient condition and document care provided.
Maintain equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-pays, and other service fees during registration; reconcile co-payments and cash receipts at the end of shifts when required.
Communicate with insurance companies, external agencies, patients, physicians, and team members; communicate with referring facilities regarding patient transfers when needed.
Arrange hospital admissions as appropriate.
Answer internal and external calls and handle patient information requests in accordance with regulatory requirements and facility policies.
Maintain examination areas.
Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons and obtain properly executed release-of-information forms when necessary.
File new and returned records, identify and document missing records, and enter information from various sources into computer databases.
Verify entered data using printouts or reports, correct errors, and prepare records for archival or destruction according to policies and procedures.
Initiate retrieval and return of archived records and follow up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet patients and provide appropriate information; prepare patients for medical procedures as appropriate.
Support the organization's mission, vision, core commitments, and business interests; comply with organizational policies and procedures and promote compliance, safety, and high reliability.