Medical Office Assistant - Pain Management Muhlenberg

Owensboro Health•Greenville, KY

About The Position

The Medical Office Assistant performs clinical and administrative tasks related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction, accurate information, patient assistance, confidentiality, professionalism, and ethical conduct. The assistant works under general supervision and assists with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse. The position is full-time at 1.0 FTE, or 80 hours per pay period, with work hours of either 6:30 a.m. to 4:30 p.m. or 7:00 a.m. to 5:00 p.m. Weekend requirements are listed as N/A. The position requires critical thinking, decisive judgment, the ability to work in a stressful environment and take appropriate action, and advanced skills and knowledge in the area of specialization. A high school diploma, GED, or higher is preferred; no prior experience is required. The AAMA credential requirement applies within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider. Basic Life Support certification is required within 90 days of employment in the position. The employee supports Owensboro Health’s mission, vision, core commitments, and business interests, and follows organizational policies and procedures while working in a manner consistent with compliance, safety, and a high-reliability culture. The listed duties describe the general nature and level of the work and may vary by department; related duties may be assigned as needed. The physical demands are representative of those required to perform essential functions, with reasonable accommodations available. Hazardous drug risk exposure is low.

Requirements

No experience is required.
High school diploma, GED, or higher is preferred.
ABR-OE credential from the American Association of Medical Assistants (AAMA) is required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
Basic Life Support Healthcare Provider certification is required within 90 days of employment in the position.
Critical thinking skills and decisive judgment.
Ability to work under general supervision and in a stressful environment, and to take appropriate action.
Advanced skills and knowledge in the area of specialization.

Responsibilities

Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs.
Collects and records vital signs.
Performs basic diagnostic procedures and specimen collection.
Monitors and communicates changes in patient condition.
Documents patient care provided.
Maintains medical equipment and supplies by reordering, stocking, cleaning, and troubleshooting.
Accepts payments, co-payments, and other service fees during registration; may reconcile co-payments and cash receipts at the end of shifts.
Communicates with insurance companies, external agencies, patients, physicians, and team members; may communicate with referring facilities about patient transfers.
Arranges hospital admissions as appropriate.
Answers internal and external calls and handles requests for patient information in accordance with regulatory requirements and facility policies and procedures.
Maintains examination areas.
Performs patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieves records for authorized persons and obtains properly executed release-of-information forms when necessary.
Files new and returned records according to established systems and policies, and identifies and documents missing records.
Enters information from various sources into computer databases, verifies data by reviewing printouts or reports, and corrects errors as needed.
Locates and prepares records for archival or destruction and initiates retrieval and return of archived records, following up on delays or problems.
Assists with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greets arriving patients and provides appropriate information.
Prepares patients for medical procedures as appropriate.
Supports Owensboro Health’s mission, vision, core commitments, and business interests; follows organizational policies and procedures and acts consistently with a culture of compliance, safety, and high reliability.