Medical Assistant Pain Management

Advocate Health and Hospitals Corporation•Lexington, NC

2d•Onsite

About The Position

The Medical Assistant supports patient care in the Pain Management clinic by preparing and rooming patients, collecting and documenting health information, performing clinical support tasks within the Medical Assistant scope of practice, and assisting physicians and advanced practice professionals with procedures. The role follows clinical supervision, approved orders and protocols, infection-control practices, and departmental policies. It requires age-appropriate care across the patient lifespan and effective coordination with the healthcare team to support clinic flow and a positive patient experience. The position is full time, 40 hours per week, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The listed pay range is $21.85–$32.80. The role is based in the Pain Management department at Wake Forest Baptist Medical Center, Brookstown. The work involves frequent standing, walking, sitting, lifting, and other physical movements; lifting up to 35 pounds without assistance; use of patient-handling equipment and another team member when indicated for heavier patient lifts; and exposure to mechanical, electrical, chemical, and blood/body-fluid hazards. Protective clothing and equipment are required as needed. Advocate Health describes its Total Rewards offerings as including paid time off, medical, dental, vision, life, and short- and long-term disability benefits, flexible spending accounts, adoption assistance, paid parental leave, employer-matched defined contribution retirement plans, financial wellness programs, and educational assistance. Program eligibility may depend on employment status or FTE.

Requirements

Graduation from an accredited Medical Assistant program.
Current Medical Assistant certification from one of the listed credentialing organizations: AAMA (CMA), NHA (CCMA), NCCT (NCMA), AMT (RMA), American Allied Health (RMA), NHCWA (NCMSMA), NAHP (NRCMA), or NRMA (NRMA).
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, using electronic mail, and exposure to electronic medical records systems.
Customer service skills that support a positive patient experience.
Knowledge of growth and development across the lifespan and ability to assess patient-status information and identify age-specific care needs.
Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
Ability to lift 35 pounds without assistance; use patient-handling equipment and another team member, when available, for patient lifts over 35 pounds or when a patient cannot assist.
Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
Ability to wear protective clothing and equipment as needed and work around mechanical, electrical, chemical, and blood/body-fluid hazards.

Nice To Haves

One year of experience is preferred.

Responsibilities

Prepare and room patients for examinations by obtaining vital signs and gathering, documenting, and updating relevant health information, including chief complaint, allergies, and medications.
Monitor and complete Clinical Integration and Quality Improvement measures, notifying clinicians of opportunities within the Medical Assistant's scope.
Perform laboratory procedures, including tests and specimen collection, using aseptic technique and standard precautions and infection-control guidelines.
Assist physicians and advanced practice professionals with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, and colposcopy.
Administer routine medications under physician or APP orders or approved standing orders and protocols.
Follow through on procedure and test requests, pre-approved care algorithms, new appointment times, and referrals.
Refer questions to registered nurses and physicians or APPs according to scope-of-practice guidelines, and relay information to patients as directed.
Communicate with clinicians and other healthcare team members to support smooth clinic flow and adjust as needed.
Communicate accurate and timely information to patients.
Perform basic or advanced clinical support tasks, as appropriate to specialty and demonstrated competencies, such as suture or staple removal, laboratory procedures, phlebotomy, EKG, spirometry, Holter monitor application, and prescription refills under approved protocols and clinical supervision.
Provide care appropriate to patients' ages and developmental needs, following departmental policies and procedures.
Operate equipment necessary to perform the job and use protective clothing and equipment as needed.

Benefits

Paid time off programs
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short- and long-term disability benefits
Flexible spending accounts for eligible healthcare and dependent-care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational assistance program
Potential premium pay, incentive pay for select positions, and annual performance-based increases