Medical Office Assistant - Pain Management Muhlenberg

Owensboro Health•Greenville, KY

4d•Onsite

About The Position

The Medical Office Assistant in Pain Management Muhlenberg performs clinical and administrative work related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction, accurate information, patient assistance, confidentiality, professionalism, and ethical conduct. The employee works under general supervision and must use critical thinking and decisive judgment in a potentially stressful environment. Responsibilities include coordinating appointments and diagnostic testing, collecting vital signs and specimens, performing basic diagnostic procedures, documenting care, monitoring and communicating changes in patient condition, assisting with patient assessments and treatments under a licensed clinician’s supervision, and preparing patients for procedures. Administrative duties include registration and check-out, pre-certifications, patient instructions and confirmations, handling payments, communicating with patients and other stakeholders, managing calls and records, entering and verifying information in databases, maintaining examination areas, and maintaining medical equipment and supplies. The position is full-time, 1.0 FTE (80 hours per pay period), with work hours of either 6:30 a.m.–4:30 p.m. or 7:00 a.m.–5:00 p.m. No weekend work is listed. No experience is required. A high school diploma, GED, or higher is preferred. The specified AAMA credential is required within the stated experience condition, and Basic Life Support certification is required within 90 days of employment.

Requirements

No prior work experience is required.
High school diploma, GED, or higher is preferred.
AAMA credential (ABR-OE as listed) required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
Basic Life Support Healthcare Provider certification required within 90 days of employment in this position.
Critical thinking skills and decisive judgment are required.
Must be able to work in a stressful environment and take appropriate action.
Applies advanced skills and knowledge in the area of specialization.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs; perform basic diagnostic procedures and specimen collection.
Monitor and communicate changes in patient condition and document care provided.
Maintain medical equipment and supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-pays, and other service fees during registration; reconcile payments and cash receipts when required.
Communicate with insurance companies, external agencies, patients, physicians, team members, and referring facilities as needed.
Arrange hospital admissions as appropriate and communicate regarding patient transfers when needed.
Answer internal and external calls, respond to requests for patient information, and disclose information in accordance with regulatory requirements and facility policies.
Maintain examination areas and perform patient registration, check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons; obtain release-of-information forms when necessary; file records and document missing records.
Enter information into computer databases and verify entries by reviewing reports or printouts and correcting errors.
Prepare records for archival or destruction and initiate retrieval and return of archived records, following up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet patients, provide appropriate information, and prepare patients for medical procedures as appropriate.
Support the organization’s mission, vision, core commitments, and business interests; follow policies and procedures and conduct work consistently with compliance and safety expectations.