Medical Office Assistant - Podiatry Muhlenberg

Owensboro Health•Greenville, KY

About The Position

The Medical Office Assistant performs clinical and administrative tasks related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction, accurate information, and patient assistance while maintaining confidentiality, professionalism, and ethical conduct. The employee works under general supervision and applies advanced skills and knowledge in the area of specialization. The position requires critical thinking and decisive judgment, including the ability to work in a stressful environment and take appropriate action. The role supports Owensboro Health’s mission, vision, core commitments, and business interests, and follows organizational policies and procedures. Employees are expected to act consistently with a culture of compliance, safety, and high reliability. The job description outlines the general nature and level of the work; duties may vary by department and additional related duties may be assigned. The organization may change the description, and the employment relationship remains at will.

Requirements

No prior work experience is required.
ABR-OE credential from the American Association of Medical Assistants (AAMA) is required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
Basic Life Support Healthcare Provider certification is required within 90 days of employment.
Critical-thinking skills and decisive judgment.
Ability to work under general supervision and take appropriate action in a stressful environment.
Ability to apply advanced skills and knowledge in the area of specialization.

Nice To Haves

High school diploma, GED, or higher is preferred.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs.
Perform basic diagnostic procedures and collect specimens.
Monitor and communicate changes in patient condition.
Document patient care provided.
Maintain equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-pays, and other service fees during registration; reconcile co-payments and cash receipts at the end of shifts when required.
Communicate effectively with insurance companies, external agencies, patients, physicians, and team members.
Communicate with referring facilities about patient transfers when required.
Arrange hospital admissions as appropriate.
Answer internal and external calls; handle requests for patient information and disclose information in accordance with accountability requirements, regulatory entities, and facility policies and procedures.
Maintain examination areas.
Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons and obtain properly executed release-of-information forms when necessary.
File new and returned records according to established systems and policies, and identify and document missing records.
Enter information from various sources into computer databases, verify entries against printouts or reports, and correct errors as required.
Prepare records for archival or destruction according to policies and procedures; initiate retrieval and return of archived records and follow up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet patients and provide appropriate information.
Prepare patients for medical procedures as appropriate.
Adhere to organizational policies and procedures and support a culture of compliance, safety, and high reliability.