Medical Assistant - Podiatry

Ochsner Health•Slidell, LA

17h

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support the attending physician and maintain efficient patient flow. Uses company data systems to document pertinent medical information and communicates with patients by phone to address their needs in a timely and accurate manner. The position supports patients and providers throughout visits, prepares patients and rooms, answers patient questions, completes appropriate documentation, and provides effective in-person and telephone service. The role requires ongoing professional development and adapting communication and care to each patient's needs. Work is performed in a patient-care setting and routinely involves exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste.

Requirements

High school diploma.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before leaving and prepare the room for the next appointment.
Provide excellent patient service through effective communication over the phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
Perform other related duties as assigned.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or compliance concerns.