Medical Assistant - Podiatry
About The Position
The Care Promoter, Specialist Podiatry is an unlicensed medical professional with specialized training who performs routine administrative and clinical tasks to support the Specialist PCP and provide a positive patient experience. Clinical duties are performed under the direct supervision of a physician specialist and in accordance with state medical practice acts. The Care Promoter is an integral member of a physician-led care team providing comprehensive primary care to a specific patient population. The position combines patient care and administrative responsibilities, including supporting examinations and procedures, maintaining clinical records and supplies, coordinating appointments and specialist orders, communicating with patients and care team members, and providing health coaching. Local and/or regional travel to other centers may be required up to 95% of the time as needed. Evening, weekend, and holiday work may be needed.
Requirements
- High school diploma or equivalent (GED).
- Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
- At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
- BLS for Healthcare Providers certification.
- Strong knowledge of Medical Assistant protocols, terminology, services, standards, policies, and procedures.
- Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
- Strong oral and written communication, time management, and organizational skills.
- Ability to collaborate effectively with physicians, clinicians, and other care team members.
- Ability to manage complex patient requests from providers and make some independent workload decisions.
- Problem-solving mindset focused on patient needs and team goals.
- Basic phone and computer operation skills and proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
- Attention to detail and ability to maintain organized systems that support accurate reporting and timely patient flow.
- Ability to remain calm in busy or stressful situations.
- Ability and willingness to travel locally and/or regionally up to 95% of the time to cover other centers as needed.
- Spoken and written fluency in English.
- Flexibility to work evenings, weekends, and/or holidays as needed.
Nice To Haves
- Experience working with geriatric patients.
- Experience with an EMR system.
Responsibilities
- Measure and record patient vital signs, interviews, and medical histories.
- Coordinate with the care team to obtain specialist-related medical records and consult notes.
- Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions.
- Escort patients to exam rooms and support their comfort and well-being.
- Observe patients and report changes in their condition to appropriate clinical personnel.
- Perform non-critical medical and therapeutic procedures according to medical instructions, collect phlebotomy and other lab specimens, and perform basic waived lab tests.
- Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
- Call in prescriptions upon physician approval and authorization, and use the ChenMed Rx system when authorized to support physician medication dispensing.
- Provide health coaching to a defined patient group and follow up with coached patients through weekly calls.
- Catalog and communicate patient needs to the Specialist, PCP, Clinician, and other clinical personnel.
- Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and complete accurate, legal, and ethical documentation.
- Greet patients and schedule appointments at check-out in partnership with the care facilitator team.
- Manage Specialist schedules, including ensuring patients have follow-up appointments with their PCP and Specialist.
- Coordinate with Care Facilitators to confirm next-day appointments and reschedule missed appointments.
- Coordinate with Care Coordinators to complete Specialist orders and schedule patients accordingly.
- Present customer service surveys at check-out and escalate issues when immediate service recovery is needed.
- Process patient phone messages, return calls, route messages to appropriate team members, and contact patients to obtain and relay information for the physician.
- Perform other duties as assigned or modified at the manager’s discretion.
Benefits
- Great compensation and comprehensive benefits are mentioned; specific benefit offerings are not listed in the posting.
- Career development and advancement opportunities.
- Work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
