Medical Assistant II, Ambulatory & Outpatient

Advocate Health and Hospitals Corporation•Kings Mountain, NC

1d•Onsite

About The Position

The Medical Assistant II provides patient care within the Medical Assistant scope of practice, following applicable policies and procedures and maintaining training and competency for the area of specialty. The role supports ambulatory and outpatient care, including patient rooming, clinical procedures, laboratory duties, testing, and medication and vaccine administration. The Medical Assistant II also contributes to effective team communication, a safe and orderly work environment, and age-appropriate care for patients across the life span. The position is based in the Shelby OBGYN: Kings Mountain Obstetrics/Gynecology department. The schedule is Monday through Thursday, 8 a.m. to 5 p.m., and Friday, 7 a.m. to 2 p.m. The employee must be willing to travel to other locations. The position is full-time, with 38 hours per week, and is benefits-eligible.

Requirements

High school diploma or GED.
Completion of an accredited or approved Medical Assistant program, or qualifying structured clinical military training, EMT training, or—in specified divisions—two years of verifiable full-time Medical Assistant experience within the last five years.
Two years of experience in a clinical practice setting as a Medical Assistant.
Current American Heart Association BLS certification is required in some divisions; in others, it must be obtained within 45 days unless the department leader determines it is not required.
Current Medical Assistant certification or registration from an accepted national organization is required; the accepted organizations and credential options vary by division.
Successful completion of Atrium Health’s competency assessment where required.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, using email, and exposure to electronic medical record systems.
Customer service skills that support a positive patient experience.
Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other team member when available.
Functional speech, vision, hearing, and touch, with fine-hand manipulation skills.
Ability to work with frequent exposure to mechanical, electrical, and chemical hazards and blood and body fluids, and to wear protective clothing and equipment as needed.

Nice To Haves

Structured clinical military training documented by DD214 or EMT training may be accepted in lieu of a formal Medical Assistant program in specified divisions.
Completion of a system-approved program to become a primary trainer for new teammates is required in Greater Charlotte.
Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within one year in select areas.
Professional practice advancement through professional governance, safety coach, super-user, vaccine coordinator, SPICE or OSHA/IP certificate holder for the unit, and achievement of six points from additional market responsibilities are specified for Wake Forest.

Responsibilities

Follow the Medical Assistant scope of practice, policies, and procedures, and maintain training and competency for the specialty area.
Perform patient rooming and visit tasks, including vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings such as depression, suicide, falls, and social drivers of health.
Assist providers with procedures or perform procedures as ordered.
Perform laboratory duties, including venipuncture, specimen collection, labeling and packing, preparation of laboratory orders and requisitions, and results tracking.
Perform point-of-care testing according to standing or provider orders.
Complete CLIA-approved waived laboratory tests and practice-specific diagnostic testing in accordance with CLIA standards.
Safely administer medications and vaccines according to the rights of medication administration.
Perform other assigned duties, such as medication refills, insurance authorizations, safety and regulatory log completion, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
Communicate effectively and promptly, work as part of a team, and escalate concerns appropriately.
Maintain a clean work environment and appropriately clean instruments and equipment.
Ensure equipment and supplies are in working order and work areas are appropriately stocked.
May assist with training and onboarding other teammates, serve as a role champion, or participate on a committee.
Provide care appropriate to patients' ages and demonstrate knowledge of lifespan growth and development and age-specific patient needs.
Operate equipment necessary to perform the job and use protective clothing and equipment as needed.