Float Medical Assistant Ambulatory
About The Position
The Float Medical Assistant works in an ambulatory setting, reporting to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel, and works under the general supervision of the attending Licensed Independent Practitioner. The role follows established policies and procedures and supports age-specific care for geriatric, adult, adolescent, and pediatric patients. It promotes patient- and family-centered care consistent with Brown University Health's mission, vision, and values, while considering developmental stages and cultural patterns. The Medical Assistant supports clinical workflows by preparing patients and rooms, documenting patient information in the electronic medical record (EMR), performing approved point-of-care tests and procedures, assisting providers, coordinating follow-up care, and maintaining supplies, equipment, safety, and infection-control standards. The position also performs related administrative duties and contributes to a respectful, collaborative care team.
Requirements
- High school graduate or equivalent, with the ability to read, write, and speak English.
- Graduate of a formal Medical Assistant training program of at least nine months, or at least three years of Medical Assistant experience in a comparable ambulatory setting within the last five years.
- Basic Life Support certification.
- Ability to understand and apply policies, procedures, and protocols.
- Ability to use a personal computer and scanner.
- Ability to use an EMR and other software applications.
- Ability to interact professionally with patients, providers, supervisors, and peers.
- Ability to react calmly and effectively in emergency situations.
- Demonstrated knowledge and skills for providing care across the life span, considering aging processes, human developmental stages, and cultural patterns.
- For the experience route, three years of Medical Assistant experience in an ambulatory setting within the last five years; alternatively, a recent graduate of a formal Medical Assistant training program of at least nine months within the past two or three years.
Nice To Haves
- Experience with electronic medical record and appointment scheduling software.
Responsibilities
- Work effectively and respectfully within the limits of training and capabilities, following clinic or office workflows to support quality and efficiency.
- Complete pre-visit planning by reviewing and updating patient records, identifying services needed under practice protocols, and communicating point-of-care reminders to providers through the EMR.
- Prepare patients for examination and treatment; record vital signs, weight, chief complaint, pain score, medication reconciliation, histories, health concerns, and required questionnaires in the patient chart.
- Support patient flow throughout the practice, clinic, or office.
- Review health maintenance and chronic illness needs and perform or order services according to protocols and standing orders.
- Perform point-of-care tests and procedures, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine hCG, rapid strep tests, and other approved testing.
- Record allergy information and medication, medical, surgical, and family histories; initiate pharmacy benefits verification.
- Assist providers with physical examinations and perform procedures using aseptic techniques and standard procedures.
- Administer vaccines and place PPDs according to practice or clinic protocol.
- Complete post-visit follow-up, including labeling, recording, and sending blood and other specimens to the laboratory.
- Track laboratory orders and results, ensure results are entered in the medical record, contact patients about labs and orders, update the EMR, and immediately report abnormal results to a physician or nurse.
- Follow up on specialty-care and other referrals, track consult reports, update the EMR, and contact patients with outreach or reminders.
- Check for pending prescription refills.
- Clean examination rooms between patients and prepare them for the next appointment.
- Explain programs, procedures, and preparation for tests and exams; educate patients about care coordination and prudent use of emergency rooms, and document identified barriers.
- Schedule tests and follow-up appointments, pre-register patients, verify demographic and insurance information, and obtain prior authorizations as needed.
- Monitor and order supplies, stock rooms, clean medical equipment, promptly report broken or missing equipment, and check and report expired medications and supplies.
- Assist with administrative office duties, including mailing reminders and other letters to patients.
- Manage time effectively and use slower periods to prepare for future needs.
- Maintain quality assurance, safety, environmental, and infection-control standards in accordance with established policies, procedures, and objectives.
- Protect patient privacy and confidentiality.
- Maintain a positive attitude, participate in team-based patient care, and demonstrate flexibility in support of patient-centered medical home goals.
- Perform other related duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
