Medical Assistant Jobs in Spokane, LA

About The Position

Requirements

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program or at least 5 years of clinical experience.
• National Medical Assistant certification or 5 years of experience.
• BLS certification is required, or must be obtained within 90 days of hire.
• Minimum 5 years of clinical experience or completion of an accredited Medical Assistant program.
• Computer proficiency and a minimum typing speed of 40 WPM with a high degree of accuracy.
• Previous experience in a healthcare scheduling or medical office environment, with demonstrated excellence in telephone communication, customer service, and patient scheduling.
• Clear verbal and written communication skills and professional phone manners.
• Ability to stand 8 to 10 hours per day; regularly walk, bend, push, pull, and lift; and lift at least 25 pounds.
• Ability to assist patients with transfers between chairs, wheelchairs, and exam tables; assist patients with turning and positioning on exam tables; and push patients in wheelchairs.
• Ability to reach, grasp, handle, and manipulate objects; understand and respond to communication; and distinguish numeric numbers.
• Ability to work in a clinical setting with exposure to communicable diseases, bloodborne pathogens, medical preparations, and other common clinical conditions.

Nice To Haves

• EHR experience; familiarity with EPIC.
• Prior experience in a large multi-specialty physician practice.

Responsibilities

• Collect and document patient data, including chief complaints, vital signs, allergies, medications, immunizations, and health history; complete annual comprehensive health assessments when indicated.
• Triage patients across in-person, telephone, and EPIC portal encounters; alert a physician or RN to abnormal findings, urgent concerns, and pending lab results; administer CPR as needed.
• Prepare and administer medications, immunizations, and treatments according to physician orders and established protocols, documenting them accurately and promptly.
• Perform point-of-care tests and collect and handle specimens correctly; dispose of infectious and hazardous waste in accordance with infection control standards.
• Assist with procedures and patient education; operate clinical equipment; and stock, clean, and sterilize exam rooms.
• Perform advanced clinical procedures, OB/neonatal care, EKGs, spirometry, and complex wound care.
• Maintain EPIC work queues.
• Schedule appointments accurately, capture demographic and financial information and preparation instructions, obtain consent forms, and verify insurance participation before visits.
• Manage appointment workflows, including bump lists, no-shows, cancellations, confirmations, and wait lists; track specialist referrals and follow-up appointments.
• Process referrals and prior authorizations before appointment dates; coordinate external tests and procedures; and use insurance portals to obtain benefit information and authorization approvals.
• Ensure instrument sterilization follows protocols and manufacturer standards; maintain quality-control checklists and an orderly work environment.
• Answer phones and return calls and voicemails within 24 hours; make appointment reminder calls and review phone tree reports as needed.
• Assemble next-day encounter forms; label and route paperwork for physician review and scanning; open incoming mail and distribute faxes to appropriate team members.
• Monitor and reorder supplies; maintain copier and fax equipment, replace consumables, and coordinate maintenance as needed.
• Attend clinic meetings, huddles, and required training; participate to stay current on workflow changes and develop professional competencies.
• Serve as an informal training resource for medical assistant staff by sharing clinical knowledge and best practices as needed.
• Support 2–3 providers.
• Provide compassionate, responsive, high-quality patient service and treat patients, visitors, providers, and coworkers professionally, courteously, and respectfully.
• Demonstrate accountability through reliability, timely follow-through, and accurate documentation and communication; collaborate with physicians, coworkers, and operational teams to support clinic workflows and coordinate patient care.
• Use time, supplies, equipment, and organizational resources responsibly; participate in continuous improvement by adapting to workflow changes, completing training, and contributing ideas.
• Maintain regular, reliable attendance and punctuality and follow HMA’s Attendance Policy and absence and tardiness reporting procedures.
• Meet the physical demands of the role, including standing, walking, bending, pushing, pulling, lifting, and assisting patients with transfers and positioning.