Gastroenterology - MEDICAL ASSISTANT

Sparrow•Lansing, MI

11d

About The Position

The Medical Assistant is responsible for the efficient and effective processing of patients through the clerical and clinical areas of the practice or clinic. Under the general direction of a physician or advanced practice provider, the role provides high-quality, compassionate patient care. The position is based in Lansing, Michigan, is full-time, and works days. The role supports both clerical and clinical functions and is cross-trained to maintain effective practice flow.

Requirements

High school diploma or GED.
Completion of an accredited medical assistant program, including an externship, or at least five years of Sparrow medical assistant experience in a clinical capacity.
Relevant clinical experience within the past five years; if there is no clinical experience, completion of a medical assistant program within the past two years.
Specialty clinics may require six months of specialty experience.
Knowledge of patient privacy rights and compliance with HIPAA Privacy and Security policies and procedures.
Adherence to ICARE values and standards of behavior: Innovation, Compassion, Accountability, Respect, and Excellence.
Ability to model behaviors that value diversity and support an inclusive, welcoming, and respectful environment.
Ability to communicate with patients, families, and customers using AIDET: Acknowledge, Introduce, Duration, Explanation, Thank.
Ability to work safely and promptly report hazards in the work environment or related to assigned responsibilities.
Ability to provide age-specific patient care responsive to physical and safety needs, psychosocial concerns, and educational level.
Visual and auditory acuity needed to monitor patient conditions and operate department equipment.
Positive team attitude and interpersonal skills to communicate effectively and appropriately with clients, families, providers, and coworkers.
Ability to work in an electronic medical record (EMR) environment.

Responsibilities

Prepare patients for examination, obtain vital signs and chief complaints, and document information accurately.
Perform laboratory and diagnostic testing.
Answer, screen, and triage telephone calls; take accurate messages and distribute them to appropriate personnel according to practice guidelines.
Schedule tests and referral appointments for patients.
Administer oral and injectable medications and phone prescriptions to pharmacies.
Support patient and family teaching and provide an educational environment for patients and their families.
Work on gaps-in-care registries to help improve quality of care.
Maintain logs and complete required checks, including refrigerator temperatures, medications, and oxygen.
Maintain practice standards by participating in in-services and committees; may help develop and implement quality-control measures and practice policies.
Inventory, order, and restock supplies as needed.
Maintain and clean equipment and support environmental safety requirements.
Provide clerical and clinical services and work in both areas as needed to maintain effective practice flow.