Medical Assistant Gastroenterology

Banner Health•Sun City, AZ

8d•Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care. The role uses specialized knowledge, judgment, and skills to provide an excellent patient experience in a gastroenterology clinic. The Medical Assistant works with three providers and four nurse practitioners at Banner Health Sun City West Gastroenterology in Sun City West, Arizona, under the direct supervision of providers. The position interacts with patients, families, clinical and administrative staff, physicians, and external healthcare contacts. The schedule is 8:30 a.m. to 5:00 p.m., Monday through Friday, and may change based on business needs. The position includes patient preparation and support for examinations and minor in-office procedures, care coordination, documentation, clinic upkeep, and supply management.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification: RMA from American Medical Technologists (AMT), CMA from the American Association of Medical Assistants (AAMA), CCMA from the National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT).
BLS certification required upon hire.
Strong computer skills, including ability to use medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report potentially significant changes in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, including blood pressure, respiration and pulse, temperature, phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results to patients; serve as a resource to clinicians and administer medications as permitted by policy or direction.
Provide clerical support and maintain complete patient records, including laboratory results, authorizations, X-rays, hospital records, and relevant prior care; submit accurate billing information promptly.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidance for hazardous substances.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient care areas; manage medication-related tasks, including expired medications or equipment and recalls.
Communicate effectively with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training, as needed or directed.
Prioritize information from multiple sources to support responses to changes in the health status of patients and families; communicate with physician offices to report, request, or clarify information.