Medical Assistant Gastroenterology

Banner Health•Glendale, AZ

1d•Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care. The role uses specialized knowledge, judgment, and skills to provide an excellent patient experience in a gastroenterology practice. The position works under the direct supervision of providers and interacts with staff, physicians, patients, families, and external health care contacts. This role is based at Banner Medical Center Plus, 7701 W Aspera Blvd., Glendale, Arizona. The schedule is Monday, Tuesday, Thursday, and Friday, with four 10-hour shifts; details will be discussed during the interview. The position is on the day shift.

Requirements

High school diploma/GED or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification: RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT.
BLS certification required upon hire.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report signs of a change in condition to the clinician.
Assist providers with examinations and minor in-office procedures, including blood pressure, respiration and heart rate/pulse, temperature, phlebotomy, ear irrigation, and EKGs; chaperone as needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling clinic, hospital, and ancillary treatments and tests.
Communicate test results to patients and serve as a resource to clinicians; administer medications in accordance with established policies and procedures or as directed.
Provide clerical support for patient notifications and documentation, maintain complete medical records, and provide timely, accurate billing information for patient encounters.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate needed repairs.
Order supplies as directed and stock patient care areas; perform medication-related tasks, including handling expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize data from multiple sources to support responses to changes in patients' and families' health status and communicate with physician offices to report, request, or clarify information.