Medical Assistant- Gastroenterology

WakeMed Health & Hospitals • Cary, NC

4d

About The Position

The Medical Assistant will join WakeMed’s Gastroenterology team and support patient-centered care in a specialty clinical setting. The role works alongside physicians, advanced practice providers, nurses, and other clinical professionals to assist with examinations, procedures, patient education, care coordination, and efficient clinic operations. The posting’s overview refers to cardiovascular disease and advanced heart failure care, although the position title and department identify Gastroenterology.

The Medical Assistant rooms patients, obtains vital signs, updates medical histories, and documents information in the electronic medical record. The role also coordinates referrals, diagnostic testing, medication requests, prior authorizations, follow-up, and appointments; monitors schedules and patient flow; and maintains exam rooms, supplies, and equipment in accordance with quality, safety, and infection-prevention standards.

WakeMed describes its approach, the WakeWay to Excellence, as putting patients and families first, fostering teamwork and respect, embracing accountability and continuous improvement, supporting professional growth, and delivering compassionate care to the communities it serves.

Requirements

• High school diploma or equivalent required.
• One year of clinical experience as a Medical Assistant, or completion of an approved Medical Assistant program (AAMA, AMT, ARMA, or NCCT).
• Experience as a Medical Assistant in a specialty practice environment.
• Ability to work effectively with interdisciplinary teams in a fast-paced clinical setting.
• Strong organizational, communication, and patient service skills.
• Ability to prioritize multiple responsibilities while maintaining accuracy and attention to detail.
• Compassionate, patient-focused approach and commitment to an exceptional patient experience.
• Strong critical-thinking skills and ability to adapt to changing patient and clinic needs.
• Commitment to continuous learning, teamwork, and clinical excellence.

Nice To Haves

• Previous Cardiology, Heart Failure, Cardiovascular, Pulmonology, Internal Medicine, or other complex specialty-care experience is strongly preferred.
• Medical Assistant certification is preferred in accordance with WakeMed requirements.

Responsibilities

• Room patients, obtain vital signs, update medical histories, and accurately document information in the electronic medical record.
• Assist providers with examinations, procedures, and specialty care workflows.
• Coordinate care with physicians, advanced practice providers, nurses, and other interdisciplinary team members.
• Support patients through education, follow-up coordination, and appointment management.
• Process medication requests, prior authorizations, referrals, diagnostic testing, and specialty care coordination.
• Monitor provider schedules and manage patient flow to support efficient clinic operations.
• Communicate professionally and compassionately with patients, families, and healthcare team members.
• Maintain exam rooms, clinical supplies, and equipment while following quality, safety, and infection-prevention standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED