Medical Assistant Jobs in Riverside, OH

About The Position

Requirements

• U.S. citizenship, except where appointment of a non-citizen is permitted under VA policy because qualified citizens cannot be recruited.
• High school diploma, GED equivalency certificate, or a proficiency certificate from a state or territorial-level Board or Department of Education.
• Proficiency in spoken and written English.
• One year of experience equivalent to the GS-5 grade level, including scheduling, canceling, and rescheduling patient appointments or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in clinic huddles; monitoring inpatient and outpatient appointments; and verifying or updating patient demographics and insurance information at check-in.
• Advanced knowledge of the technical health care process and its relationship to access to care, including scheduling across interdisciplinary coordinated care or care-in-the-community models and patient health care portals.
• Advanced knowledge of policies and procedures affecting patient flow and administrative support functions, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Ability to collaborate and communicate with medical clinicians across multiple disciplines to meet team goals and ensure patient care needs are met.
• Ability to independently set priorities and organize work to meet deadlines and comply with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively with internal and external customers electronically, by phone, in person, and in writing; this may include preparing reports, presenting data, and resolving patient concerns.
• Must complete required application steps and an online assessment.
• Must meet applicable background and security investigation requirements and complete the online onboarding process.
• Must participate in the VA seasonal influenza vaccination program.
• Must serve a one- or two-year trial period.
• Physical work requirements include mostly sedentary work, computer and phone use, occasional light lifting or carrying of files or documents, and walking throughout the service or facility.

Responsibilities

• Coordinate laboratory and clinic schedules at Palo Alto, Livermore, and Monterey with surgeons, nursing staff, technicians, clerks, and schedulers.
• Work with providers to ensure required studies are completed before clinic appointments.
• Serve as a first point of communication for patients, family members, clinical staff, and support staff on a range of issues.
• Address complaints when possible or refer them to the appropriate person.
• Manage inventory tracking forms for equipment and staff assignments.
• Maintain a safe and clean work environment.
• Suggest improvements based on knowledge of clinic operations and adhere to system redesign principles and processes.
• Notify team members about clinic management problems that cannot be resolved independently.
• Generate and review clinicians’ daily schedules and patient encounter forms, and request information required for clinic visits.
• Run Patient Care Encounter reports regularly to track clinic compliance with rules and regulations.
• Assist with research data entry and customer and patient support services.
• Participate in quality monitoring and quality improvement activities.
• Provide input on solutions and improvements to operational issues and procedures at clinic and laboratory locations.
• Perform other duties as assigned.

Benefits

• Federal employee benefits package available to the employee and family, subject to eligibility.
• Annual leave accrual credit may be available based on prior work experience or military service, if requested and approved before appointment.