Medical Office Assistant - UI Health, Patient Logistics

University of Illinois Chicago•Chicago, IL

8d•Onsite

About The Position

The Medical Office Assistant works in UI Health’s Patient Logistics department in Chicago, Illinois. Under general supervision, the incumbent performs routine medical office functions, including patient registration and insurance verification, information services, patient payments, and assistance with performance improvement activities. The position is on-site, has a rotating schedule with day shifts, and is listed at 1 FTE, with two positions available. The incumbent reports to the HealthCare Administrator of Admitting, who reports to the Director of Revenue Cycle–Admitting, who reports to the Associate Chief Financial Officer. The previously determined pay range is $26.47–$40.90 per hour, with pay commensurate with qualifications and experience while also considering internal equity. The position is intended to be eligible for health, dental, vision, and life insurance, a retirement plan, paid time off, and tuition waivers for employees and dependents. Illinois residency is required within 180 days of employment.

Requirements

High school diploma or equivalent.
Illinois residency within 180 days of employment.

Responsibilities

Perform hospital reception duties, including greeting and properly identifying patients.
Check in patients and collect patient identification and insurance cards.
Verify and update patient demographic and insurance information.
Receive and process patient payments for medical services.
Complete patient forms for signature, including healthcare consent, verification, and financial forms.
Enter patient demographic and insurance information into the electronic health record (EHR), ensuring accuracy.
Operate office equipment such as copiers, fax machines, and scanners.
Communicate routine information to patients.
Complete Electronic Health Record Super User Training.
Complete or update registration errors in the EHR Patient Level, Claim Edit, and Charge Review work queues.
Act as a resource and share knowledge with new hires.
Maintain clean office and waiting-room conditions in accordance with IDPH work-environment standards.
Perform other related duties and participate in special projects as assigned.