Manager Jobs

About The Position

Requirements

• Possess a minimum of five (5) year of experience of specialized experience -Specialized experience includes: Security project development and implementation from inspection to deployment; expertise in Security management and control of funds and resources using complex reporting mechanisms; and demonstrated capability in managing multi-task Contracts.
• Bachelor's degree or substantial and verifiable law enforcement, military or business management
• A US Citizen with social security card and a valid state driver's license
• Fluently read and write English
• Travel may be required.

Nice To Haves

• Prior experience in a SOC, NOC, or IT Operations Role supporting enterprise-scale environment
• General working knowledge of Microsoft cloud and SaaS platforms, including 0365, Azure AD, Exchange, and SharePoint
• Familiarity with enterprise voice, collaboration, and compliance platforms (e.g. Zoom, Global Relay, Verint)
• Working knowledge of cross-functional IT and facilities incident scenarios, including response to power disruptions, HVAC failures, water leaks, and other building operations events that intersect with security operations

Responsibilities

• Own GSOC service delivery: incident intake, triage, escalation, coordination, documentation, and closure across security, safety, and operational events.
• Ensure employees perform all duties and requirements of the contract: quality of services and supplies, timeliness of all deliverables, control costs, compliance with all Client reporting requirements, quality control and management of key personnel
• Own and manage all shift scheduling for GSOC operators, including building and maintaining the shift calendar, assigning operators to shifts, and coordinating coverage for time-off, callouts, and overtime
• Supervise all individuals working under this contract
• Lead incident command for defined event categories; ensure consistent escalation, stakeholder comms, and executive-ready briefings.
• Conduct prompt and thorough internal investigations of reported allegations
• Drive continuous improvement via KPI dashboards, QA program, and after-action reviews
• Have overall responsibility for implementing, monitoring, and upgrading the program quality control plan and is responsible for ensuring the work force complies with program requirements.
• Primary monitoring domains: access control alarms, CCTV/VMS, duress, fire/life safety interfacing, workplace violence reporting lines, travel risk alerts
• Ability to plan projects, meet objectives, develop contingencies, and manage resources within budget.
• Work is typically in a busy office environment and subject to frequent interruptions with long periods of sitting, standing or walking.
• Extended hours to include nights, weekends and holidays may be required.

Benefits

• competitive compensation
• flexible benefits package