Manager Jobs

About The Position

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.
• Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.
• Advanced understanding and demonstrated application of risk management policies and procedures.
• Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.
• Proficient experience in USAA's change management methodology or similar industry change management methodology.
• Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.
• Stakeholder management and influencing skills.
• Expert level of experience in Principles of Project, Program or Portfolio Management.
• Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice To Haves

• 3+ years in Property & Casualty insurance.
• Ability to define program strategy, align with objectives, and execute initiatives.
• Strong leadership, facilitation, and team-building skills.
• Ability to manage diverse stakeholders and senior leadership, ensuring buy-in.
• Strong understanding of product development life cycle and Portfolio process.
• Advanced understanding of Agile and Scrum frameworks.
• Expert use of advanced PM tools and analytics to proactively inform decision-making and drive program efficiency, including Jira, JWM, and Clarity tools.

Responsibilities

• Leads the implementation of strategic tasks that align programs with an organization's business strategy and goals.
• Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
• Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.
• Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
• Directs analyses, root cause identification and development and recommendation of key work products.
• Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
• Defines and maintains multiple program strategies based on business demand and ROI expectations.
• Negotiates agreements, settles disputes equitably and diffuses high tension situations.
• Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
• Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays
• 16 paid volunteer hours
• Various wellness programs
• Career path planning
• Continuing education