Service Manager

RNR Tire Express•Salisbury, NC

1d•Onsite

About The Position

The Service Manager will oversee and direct the flow of all work scheduled within the shop, including the use of our shop management program, Shop Monkey. This role is responsible for implementing and executing all company procedures and policies related to the shop, ensuring all safety procedures are followed for the well-being of team members and customers. The Service Manager will be actively involved in instructing, coaching, training, and managing shop technicians to ensure consistent adherence to procedures while maintaining a clean and safe work environment. This includes facilitating daily inspections of shop tools and equipment to ensure usability and safety, scheduling maintenance for necessary repairs, and keeping store management informed of equipment needs and service requirements. The position also involves reviewing and maintaining proper Shop Monkey procedures, ensuring technicians document all required fields, and overseeing the implementation of TIA, ALI, and company guidelines. Enforcement of company PPE and safety policies (safety glasses, gloves, torque procedures, lifting procedures) is critical. The Service Manager will oversee the technician's first torque procedure and perform the manager's secondary torque verification on all vehicles. Responsibilities extend to ordering necessary products through 1st Call and vendors for services and installs (excluding store stock items), completing the shop work schedule, assisting in hiring and recruiting, and training all shop technicians. The role includes receiving service-related products for installs, assisting management with return to vendor (RTV) paperwork, maintaining a binder for customer special orders, and completing weekly company truck maintenance and inspections in Shop Monkey. The Service Manager will address issues with management as needed, assist in monthly safety audits, complete daily equipment calibration and safety inspections, and maintain the daily shop cleaning schedule. Ensuring customer returns are effectively managed, cleaned, labeled, and prepared for sale is also a key duty. Any other items deemed necessary by the store management team will be handled by this role. A background check is required prior to hire.

Requirements

Ability to pass a Background Check Prior to hire.

Nice To Haves

Experience with Shop Monkey (digital shop management software)
Knowledge of TIA, ALI guidelines
Experience with ordering product through 1st Call and Vendors
Experience with customer returns management

Responsibilities

Oversee and direct the flow of all work scheduled within the shop.
Implement and execute all company procedures and policies pertaining to the shop.
Ensure all shop safety procedures are followed.
Instruct, coach, train, and manage shop technicians.
Facilitate daily inspection of shop tools and equipment.
Schedule maintenance for missing or broken equipment.
Keep store management aware of shop equipment needs or service requirements.
Review and maintain proper Shop Monkey procedures.
Ensure shop techs are documenting all required fields within Shop Monkey.
Oversee the implementation and execution of all required TIA, ALI, and company guidelines.
Ensure all company PPE and safety policies are enforced.
Oversee Technician first torque procedure and perform Manager secondary torque of all vehicles.
Verify completion of torque after technician first torque.
Order product as needed through 1st Call and Vendors for services and installs.
Complete shop work schedule of staff.
Assist in hiring and recruiting of shop personnel.
Train all shop techs.
Receive Service-Related product as ordered for installs.
Assist Management in return to vendor paperwork (RTV's).
Maintain and oversee binder for customer special orders.
Complete weekly company Truck maintenance and inspections in Shop Monkey.
Address any issues as needed with management.
Assist in the monthly Safety Audit.
Complete daily equipment calibration and safety inspections.
Maintain daily shop cleaning schedule.
Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale.