Strategic Account Manager, LTL

Uber Freight•Rogers, AR

1d•Hybrid

About The Position

The Strategic Account Manager (SAM) — LTL SME owns the ultimate health, retention, strategic growth, and overall performance of assigned accounts, serving as the primary authority on Less-Than-Truckload (LTL) strategy and network optimization. While relying on Operations Account Managers (OAMs) and execution teams for daily freight movement, the SAM remains fully accountable for program outcomes. This role bridges the gap between high-level account strategy and operational execution—partnering closely with LTL Procurement and mixed TL/LTL operations teams to drive cost savings, service excellence, and value delivery across the customer's network.

Requirements

Minimum 5-7+ years of experience driving LTL account strategy, mode conversions, and lane optimization within an account management or related role.
Prior experience working with enterprise accounts or accounts with Freight Spend of 20M +
Experience Leading MBRs/QBRs, managing executive stakeholder relationships, and delivering customer value.

Nice To Haves

Prior experience analyzing operational and financial data to uncover cost savings and efficiency gains.
Has managed account margins, tracking accessorials, and resolving systemic operational issues.
Overseeing EDI/API integrations, UAT testing, and system escalations.
Prior experience working directly for an LTL Carrier or related company.
Proficient with MS Excel, Power BI, and Salesforce.

Responsibilities

Drive overarching LTL strategy across procurement and operations, acting as the subject-matter expert to align daily execution with macro account goals.
Perform deep-dive program analyses to identify cost, service, and efficiency insights; translate raw data into actionable strategic initiatives (e.g., mode conversions, lane optimization, pooling, and drop trailer strategies).
Identify process gaps, evaluate broader market dynamics, and champion LTL best practices across the account team.
Review margins, monitor DTO queues, and analyze accessorial trends to eliminate avoidable costs and drive profitability.
Monitor systemic operational issues (e.g., chronic offender carriers or troubled lanes) to resolve root-cause delays and missed pickups.
Direct tech escalations, manage user access requests, and oversee EDI/API integrations and UAT testing to ensure seamless platform operations.
Ensure program value propositions are consistently communicated, validated, and delivered across all customer touchpoints.
Build high-impact presentation materials and lead Monthly and Quarterly Business Reviews to showcase performance, key wins, and forward-looking strategic initiatives.
Strengthen executive-level relationships, engage new stakeholders, and position the company as an indispensable strategic partner.