Manager Jobs

About The Position

Requirements

• 3+ years of experience in technical Account Management, Customer Success, or Integration Management, specifically working with OEM, Embedded Software, API-first, or Strategic Technology Partnerships.
• Direct experience working with enterprise cybersecurity platforms, MSSPs, SIEM/SOAR vendors, or Global F100 technology providers.
• Strong technical acumen regarding REST APIs, JSON/XML data feeds, threat intelligence data integration, and developer-facing workflows.
• Proven track record of managing commercial renewal portfolios and driving expansion/upsell in usage-based or embedded licensing environments.
• Ability to hold technical conversations with OEM Developers/Architects as well as commercial conversations with OEM Product Managers and Executives.
• Strong analytical approach to tracking consumption telemetry, platform health metrics, and account risk.
• Ability to meet or exceed role-specific KPIs (e.g., Gross Retention, Net Retention/Expansion, Time-to-Integration, API Consumption Growth).

Nice To Haves

• DNS/domain data expertise preferred.
• Willingness to travel as needed to strategic partner sites, developer summits, and industry events to support key OEM relationships.

Responsibilities

• Manage the transition from OEM Account Executives, leading technical discovery to align DomainTools APIs/data feeds with the partner's architectural requirements.
• Partner with OEM engineering, product management, and developer teams to facilitate smooth API integration, data ingestion, and technical activation.
• Establish clear technical onboarding milestones to shorten the partner's integration lifecycle and accelerate joint product launch dates.
• Cultivate deep relationships across multiple OEM partner functions—including Product Management, Engineering/R&D, CTOs, and Business Development leads.
• Lead Business Reviews (QBRs) to review data/API consumption metrics, share DomainTools product and data feed roadmaps, and gather partner feedback for internal engineering teams.
• Maintain expert knowledge of DomainTools data sets, API infrastructure, rate limits, and integration patterns, serving as a trusted technical advisor.
• Own on-time renewals for your assigned portfolio of OEM accounts and OEM license agreements.
• Monitor API usage, volume tiers, and queries to identify expansion opportunities, upselling additional data feeds, enrichment modules, or expanded usage rights in partnership with OEM Sales.
• Track integration health, usage trends, and contract milestones in Salesforce, Gainsight, and internal telemetry tools to ensure accurate renewal and growth forecasting.
• Continuously analyze API performance, call volumes, and error rates to proactively identify technical friction, under-utilization, or integration churn risks.
• Act as the direct voice of the OEM partner during critical service disruptions, API rate-limit issues, or data quality bugs—coordinating across Engineering, Product, and Support teams.
• Guide OEM partners through legacy API deprecations, schema updates, and migration paths with minimal disruption to their end customers.
• Collaborate with DomainTools Product and Technical Account Managers (TAMs) to advocate for OEM-specific features, data delivery methods, and API enhancements.
• Ensure the partner's usage matches their commercial license scope and support OEM go-to-market efforts where joint solution selling is required.