Manager Jobs

About The Position

Requirements

• Possession of a Bachelor's degree from an accredited college or university.
• Five (5) years of verifiable professional work experience in a customer service, billing, or collection department of a utility, public works organization, tax collector’s office, bank, retail electric services, insurance company, or credit agency.
• Five (5) years of recent verifiable professional work experience performing customer service, billing, collections, or contact center functions within a water, wastewater/sewer, electric, or other public/municipal utility organization.
• Possession of a Driver's License.
• Qualifying experience must include work directly related to utility customer accounts, billing, payments, collections, service connections, or utility contact center services and must have been obtained within the past ten (10) years.

Nice To Haves

• Extensive experience in management, organization, leadership, decision making, and problem solving, including strong computer and communication skills.
• Proficiency in two or more of the following database applications: Microsoft Office Applications (Word, Excel, Outlook, Access, & Visio); Mobile and field computing; Utility Customer Care and Billing System; Work Order Management System; Advanced Customer Call Center Applications; Water or Electric Meter Reading System.
• Two (2) years of supervisory experience as part of the professional work experience in customer service or billing and collection in a large utility, public works organization, or tax collector's office as listed in the minimum qualifications.

Responsibilities

• Plans, assigns, and inspects the work of subordinate staff to ensure operational efficiency and conformance with departmental policies, procedures, laws, and regulations.
• Oversees the operations of a Customer Contact Center, identifying, investigating, analyzing, and mitigating operational issues.
• Directs the preparation of complex financial, statistical, and operational reports and records, including customer bills, service records, and collection accounts.
• Maintains effective communication with representatives from various City departments, contractors, banking officials, and the general public regarding departmental policies, rules, and regulations.
• Oversees the preparation and maintenance of a wide variety of records, reports, and documents containing the Bureau’s financial, statistical, and operational information.
• Collaborates with managers and supervisors on Customer Information System (CIS) system development and implementation.
• Participates in hiring and staff development practices, establishes and maintains effective working relationships, and conducts timely performance reviews.
• Coordinates section or division operations, including complex technical issues involving various types of accounts, new services, deposits, receipts, collections, disbursements, and reporting activities with other areas or agencies.
• Oversees various complex customer information systems utilized in billing and collection of water and wastewater services, electric services, land leases, and permits.
• Performs other related duties as assigned.

Benefits

• Employee Benefits Overview