Assistant Store Manager - Southern Univ AM Bookstore

Follett Higher Education•Comfort, LA

16h•Onsite

About The Position

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience. You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Requirements

An Associate's Degree or equivalent is preferred.
0-5 years of retail or bookstore experience preferred.
Prior supervisory experience preferred.
General Computer Skills

Responsibilities

Supervises the work activities of sales team members FT/PT and Temporary, including scheduling work hours, training new team members, ensuring adherence to company policies, and maintaining merchandising and promotion standards.
Performs onboarding procedures for new hires.
Greets customers, answers phones, provides information, directs callers, and resolves escalated issues to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
Receives, verifies, and unloads orders as necessary.
Operates cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
Stocks shelves and takes inventory per Store schedule.
May provide general store cleaning and straightening.
Executes merchandising standards, promotion standards, creating displays, etc.
May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
Keyholder with opening and closing responsibilities.
Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
Applies shrink prevention practices and activities, such as visible customer service.
Performs other duties as assigned.