Manager Jobs

About The Position

Requirements

• High School Diploma, or equivalent, is required.
• Minimum of two years of office experience is required.
• Must have and maintain a valid driver’s license unless otherwise noted.

Nice To Haves

• Associate degree in business administration or equivalent, is preferred.
• Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred.

Responsibilities

• Coordinate responses to resident service issues.
• Track and follow up on move-in satisfaction.
• Maintain company customer service standards within the community.
• Complete administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities.
• Provide coordination to ensure high quality resident customer service.
• Ensure each new resident has a move-in orientation conducted by appointment.
• Contact new residents within seven days of move-in to ensure satisfaction and report any issues.
• Scan all required move-in documents into Onesite.
• Oversee Pending Tasks in Onesite.
• Guide walk-in traffic and minimize wait times.
• Handle walk-in resident concerns with the Resident Service Manager and/or Community Director.
• Ensure all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
• Organize incoming packages systematically and distribute as needed.
• Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
• Utilize CRM to effectively manage resident relations, service requests and resident communications.
• Walk through move-in ready apartments to ensure they meet standards prior to orientation.
• Walk through all amenities daily to ensure they are stocked and in good condition.
• Walk problematic areas raised by residents on the day they are reported to ensure deficiencies are addressed and follow-up with the service team until resolved.
• Provide superior customer service to internal and external customers.
• Interact with walk-in prospects by showing the property if needed and answering questions about the community.
• Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
• Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
• May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
• Complete market summary and comp reports as directed.
• Comply with all Company policies and procedures related to employment.
• Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
• Perform Resident Service Manager duties in the absence of the Resident Service Manager.
• Perform other duties as assigned or as necessary.

Benefits

• Equal employment opportunities to all employees and applicants for employment.
• Prohibits discrimination and harassment of any type.
• Commitment to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.