Intake and Client Care Supervisor
About The Position
Pyramid Healthcare is seeking an Intake & Client Care Supervisor for their Duncansville inpatient facility, which provides structured, compassionate care to adults seeking recovery from substance use disorders. This leadership role is crucial for overseeing admissions and intake operations, ensuring a smooth, efficient, and client-centered admissions process. The position involves supervising intake staff, supporting the admissions workflow, and ensuring all processes meet clinical, regulatory, and organizational standards. This is an opportunity for individuals with behavioral health admissions experience to advance into a supervisory role.
Requirements
- High School Diploma or GED
Nice To Haves
- Experience in behavioral health admissions, intake, or healthcare front desk operations
- Prior supervisory or team lead experience
- Experience coordinating client intake workflows or admissions processes
- Knowledge of behavioral health admissions and documentation requirements
- Ability to train, coach, and support staff
Responsibilities
- Supervise Intake Coordinators and Administrative Assistants
- Conduct monthly supervision meetings, coaching, and performance feedback
- Assist with training and onboarding of new team members
- Provide daily workflow oversight and staff support
- Ensure all admission processes and documentation are completed accurately and timely
- Facilitate admissions by verifying identification, insurance information, and required intake documentation
- Coordinate with nursing and clinical teams to ensure smooth client transitions into care
- Support bed management, including admissions, discharges, and assignments
- Train and support staff on admission safety procedures, including body and belongings searches, documentation protocols, and handling of secured/confiscated items
- Ensure all processes follow program policies and regulatory standards
- Maintain accurate documentation related to client belongings and intake procedures
- Uphold strict confidentiality of client and company information
- Respond to and resolve client concerns or grievances related to intake or belongings
- Maintain a welcoming and organized admissions environment
- Promote a positive, professional first impression for all clients entering treatment
- Provide coverage for intake and administrative roles as needed
- Assist with coordination of daily admissions activities
- Collaborate with clinical, nursing, and operations teams
- Direct day-to-day supervision of intake and administrative staff
- Monitor performance, provide feedback, and support team development
- Ensure efficient workflows and adherence to procedures
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
