Liaison Jobs

About The Position

Requirements

• Bachelor’s degree
• 2-3 years of experience in event operations, facilities management, or game-day administration
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, high-visibility environment
• Availability to work evenings, weekends, holidays, and travel as required

Nice To Haves

• Master’s degree
• Experience managing off-site athletic venues and municipal partnerships
• Knowledge of NCAA athletics operations
• Supervisory experience with part-time staff or student employees
• Experience in marketing, fan engagement, or revenue-generating athletic events

Responsibilities

• Assist with setup, breakdown, and readiness for practices, competitions, and special events
• Ensure all facilities meet NCAA, conference, institutional, and safety standards
• Coordinate field, court, rink, and ancillary equipment needs
• Support emergency planning and real-time issue resolution during events
• Manage logistics for off-site competitions and home events
• Serve as primary liaison with municipal partners and third-party venues
• Oversee transportation of equipment and supplies to off-site locations
• Act as on-site operations representative to ensure smooth execution of events
• Recruit, manage, schedule, and supervise game-day staff, including part-time employees and student workers
• Build a Game Day Guide and leadership program that trains, motivates, and unites game-day teams for exceptional athletic experiences
• Coordinate staffing for simultaneous or high-volume events
• Manage communications and coverage adjustments for game-day teams
• Assist with visiting team logistics, including locker room coordination and welcome communications
• Schedule officials and manage arrival coordination
• Lead in-game marketing and fan engagement initiatives in partnership with the Communications team as a way to elevate the game-day experience.
• Spearhead key game-day experience projects, such as, but not limited to, the rink experience, themed “appreciation games,” and other signature events
• Develop and implement strategies to increase fan attendance, engagement, and support (track metrics, e.g., attendance growth, social media engagement, fan satisfaction surveys)
• Deliver a unique and polished game-day environment that strengthens UMass Boston’s brand in the Division III athletics landscape
• Collaborate with coaches, staff, and external partners to align operations with fan engagement and branding goals
• Under the vision of the Vice Chancellor for Athletics and Recreation, in coordination with the campus Administration and Finance Team, the Deputy AD for Development and Revenue Generation, the Associate Director of Athletics for Recreation & Finance, and under the direction of the Associate AD for Facilities, Operations, and Sport Administration, develop a revenue plan for maximizing opportunities to rent athletic space in a way that increases revenue on a yearly basis, directly supporting the budget for Athletics and Recreation with a targeted yearly goal.
• Create a yearly planning model for revenue generation that includes post-year evaluation to continue to maximize revenue generation.
• Support planning and execution of revenue-generating rentals, clinics, and external events
• Ensure high-quality facility setup, staffing, and client experiences
• Coordinate with internal colleagues to ensure community engagement program remains a priority while maximizing revenue opportunities.
• Assist with long-term planning for facility usage, staffing models, and event operations
• Streamline workflows and consolidate responsibilities to improve efficiency across the department
• Support strategic initiatives to enhance recruitment, stakeholder engagement, and fan loyalty
• This position may include assistant coaching responsibilities, providing additional compensatory pay following the collective bargaining unit requirements. Coaching duties would be clearly defined and aligned with NCAA and conference guidelines.