Lab Manager Jobs

About The Position

Requirements

• 10+ years of experience leading client-facing teams in an agency or in-house marketing environment.
• 5+ years in account management or client services, with demonstrated success owning senior-level relationships.
• 5+ years of experience with email marketing automation technology tools and CRM; push, SMS, and in-app channel experience is a bonus.
• Strong understanding of digital marketing KPIs and analytics, with the ability to translate data into strategic insights.
• Exceptional written, verbal, and presentation communication skills, with the ability to engage and influence at all levels.
• Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight.

Nice To Haves

• Knowledge of or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy.
• Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar.
• Comfort operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects.

Responsibilities

• Serve as the senior point of contact for key clients, own client relationships, and act as a trusted strategic advisor.
• Understand clients’ business goals, industry trends, and marketing challenges.
• Translate client objectives into actionable strategies and integrated marketing plans.
• Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders.
• Lead cross-functional teams of program managers, analysts, and platform specialists across global time zones.
• Foster a high-performance, collaborative team culture focused on continuous improvement and shared success.
• Ensure projects are delivered on time, on budget, and to high quality standards.
• Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns, particularly in email, push, and loyalty channels.
• Identify innovation opportunities in personalization, segmentation, lifecycle marketing, and customer journeys.
• Help shape and evolve service offerings by providing market insights and client feedback to leadership.
• Identify opportunities to expand account support across services, products, or geographies.
• Write and present proposals and recommendations for new work to clients.
• Partner with business development and senior leaders to pitch and onboard new client programs when needed.

Benefits

• Competitive wages.
• Comprehensive medical, dental, and vision coverage.
• Gender-neutral baby bonding leave.
• 24–26 week birth-parent maternity leave.
• Generous life, accident, and disability insurance minimums.
• Free meals and snacks for employees who work onsite.
• Fun onsite experiences.