Metrology Lab Manager

Keysight Technologies, Inc.•Santa Rosa, CA

About The Position

The Metrology Lab Manager leads the workflow of mechanical and electrical calibration lab and manufacturing product line activities. The role is responsible for the procedures, work instructions, and forms used in daily operations, maintaining effective team communication and performance, and working with the management team to maintain and improve the Quality Management System. The manager monitors the technical competence of direct reports and tracks performance metrics, including Return to Factory Turn Around Time, Out Of Tolerance reporting, and customer satisfaction. The role assigns and follows up on work, leads continuous process improvement with an emphasis on LEAN methodology, maintains business controls and processes, supports calibration and certification projects with engineering, product development, and quality teams, and manages the departmental budget.

Requirements

BA or BS degree in a technical discipline or equivalent, and a minimum of 6 years of experience in metrology or quality assurance.
At least 3 years in a technical lead or supervisory role, with proven supervisory or team lead skills.
Technical background in electronics, preferably in network analyzers and/or test and measurement accessories.
Strong knowledge of relevant regulatory standards, such as ASTM, NADCAP, ISO 9001, ISO 17025, and AS9100.
Strong oral and written communication skills to interact effectively with various levels of internal and external customers.
Ability to solve practical problems and work efficiently under tight deadlines.
Solid understanding of dimensional metrology, electrical/electronic theory, electro-mechanical systems, and test methods.
Strong leadership ability and a positive, proactive approach to working in a dynamic, progressive environment.

Nice To Haves

Master’s degree or higher in a relevant scientific field.
Experience with laboratory information management systems (LIMS) and electronic documentation.
Certification in quality management or laboratory management, such as ASQ Certified Manager of Quality/Organizational Excellence.
Advanced knowledge of Microsoft Office, specifically Excel, PowerPoint, and Access.
Prior calibration lab management experience, including managing 10–20 people.
Experience with the manufacture of electrical test equipment and accessories.
Experience with North American and international National Metrology Institutes, such as NIST, PTB, METAS, NMIJ, or equivalent entities.
Proven ability to excel in cross-functional and global teams.

Responsibilities

Lead, direct, maintain, and delegate the workflow of mechanical and electrical calibration lab and manufacturing product line activities.
Maintain procedures, work instructions, and forms used in day-to-day operations.
Build a team atmosphere through effective communication, constructive feedback, corrective actions, and incentives to perform.
Work with the Management Team to maintain and improve the Quality Management System.
Monitor and ensure the technical competence of direct reports.
Monitor and report weekly, monthly, quarterly, and annual performance metrics, including Return to Factory Turn Around Time, Out Of Tolerance reporting, and customer satisfaction.
Assign, direct, and follow up on tasks and processes.
Lead and enforce continuous process improvement activities, emphasizing LEAN methodology, including 5S, Six Sigma, or other quality improvement methodologies.
Maintain business controls and processes.
Interface with engineering, product development, and quality teams to support calibration and certification projects.
Manage the departmental budget.