Key Holder
Dallas Cowboys & Jones Entities • Midland, TX46d
Key Holder Jobs
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Key Holder
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PROSHOP - Key Holder, Retail Stores
Dallas Cowboys & Jones Entities•Midland, TX
About The Position
The Key Holder is part of the Dallas Cowboys Pro Shops retail team and helps deliver an exceptional customer experience while maximizing sales and profit. The role supports a fun, energetic shopping environment, promotes the Dallas Cowboys brand and products, and contributes to store performance and operational excellence. The Key Holder encourages teammates to provide world-class service, supports onboarding and training, helps maintain merchandising and store standards, protects company assets, and completes opening and closing procedures. The position requires flexibility to work nights, weekends, and holidays.
Requirements
- High school diploma or GED.
- Must be at least 18 years old.
- Able to stand for extended periods of four hours or longer.
- Able to lift 30 pounds.
- Strong communication skills.
- Able to troubleshoot and problem-solve while remaining calm in challenging situations.
- Demonstrates honesty and integrity in decisions and actions.
- Flexible and able to adapt quickly to change while maintaining productivity and effectiveness.
- Able to work flexible hours, including nights, weekends, and holidays.
Nice To Haves
- Previous experience in a retail setting.
Responsibilities
- Create a fun and energetic environment for fans and teammates.
- Encourage teammates to use the Star Service model and selling skills to create positive customer connections and loyalty.
- Provide customer-focused service and proactively exceed fans’ expectations.
- Build product and merchandise-campaign knowledge and communicate it to customers and teammates.
- Uphold visual merchandising standards and keep the sales floor, cash wrap, fitting rooms, and stockrooms neat, clean, organized, and safe.
- Engage customers, identify their needs, build relationships, and advise or upsell additional products to maximize sales.
- Encourage teammates to meet performance expectations and contribute to store daily KPIs individually and as a team.
- Assist the Store Manager with onboarding new associates and train them in point-of-sale execution, merchandising standards, and customer service.
- Promote Dallas Cowboys United Membership packs to fans.
- Follow and accurately communicate company policies and procedures with integrity.
- Protect assets through proactive customer engagement, accurate merchandise check-in, and consistent cash-handling accuracy.
- Complete opening and closing procedures and balance customer service with operational tasks.
Benefits
- 40% employee discount for eligible employees
- Paid sick time
- Bi-weekly pay with on-demand pay flexibility
- Access to employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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