PROSHOP - Key Holder, Retail Stores

Dallas Cowboys & Jones Entities•Cedar Hill, TX

46d

About The Position

The Key Holder is part of the Dallas Cowboys Pro Shops retail team and helps deliver an exceptional customer experience while maximizing sales and profit. The role supports a fun, energetic shopping environment and the store’s selling culture, promoting customer connections, loyalty, and Dallas Cowboys merchandise. The Key Holder helps teammates meet performance expectations, supports onboarding and training, maintains store standards, protects assets, and completes opening and closing procedures.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Strong communication skills.
Able to troubleshoot and problem-solve while remaining calm in challenging situations.
Demonstrates honesty and integrity in decisions and actions.
Able to adapt quickly to changes while maintaining productivity and effectiveness.
Able to stand for extended periods of four hours or longer.
Able to lift 30 pounds.
Able to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

Previous experience in a retail setting.

Responsibilities

Create a fun and energetic environment for fans and teammates.
Encourage teammates to use the “Star Service” model and selling skills to provide a world-class shopping experience and build positive customer connections and loyalty.
Deliver customer-focused service and proactively exceed fan expectations.
Learn and communicate product knowledge and merchandise campaigns to promote products effectively.
Uphold store visual merchandising standards and maintain neat, clean, organized, and safe sales floors, cash wraps, fitting rooms, and stockrooms.
Engage in a selling culture focused on identifying customer needs and building relationships.
Motivate and encourage teammates to meet performance expectations; advise customers, upsell, and influence additional purchases to maximize sales.
Contribute individually and as a team to meeting the store’s daily KPIs.
Assist the Store Manager with onboarding new associates and training them in point-of-sale execution, merchandising standards, and customer service.
Promote Dallas Cowboys United Membership packs to fans.
Understand, follow, and accurately communicate company policies and procedures with integrity.
Protect store assets through proactive customer engagement, properly checking in merchandise, and accurate cash handling.
Complete opening and closing procedures.
Balance customer service with operational tasks.