PROSHOP - Key Holder, Retail Stores
About The Position
The Key Holder is part of the Dallas Cowboys Pro Shops retail team and supports a customer-focused selling culture while delivering an exceptional shopping experience and helping maximize sales and profit. The role promotes the Dallas Cowboys brand and fan merchandise, contributes to a positive and energetic store environment, and upholds company standards for customer service, merchandising, and store operations. The Key Holder encourages teammates to use the “Star Service” model and effective selling skills, builds customer connections and loyalty, shares product and campaign knowledge, and helps maintain visual merchandising and store cleanliness. The position also supports sales goals, team performance, new-associate onboarding and training, membership-pack promotion, asset protection, cash-handling accuracy, and store opening and closing procedures.
Requirements
- High school diploma or GED.
- Must be at least 18 years old.
- Strong communication skills.
- Able to troubleshoot and solve problems while remaining calm in challenging situations.
- Demonstrates honesty and integrity in decisions and actions.
- Able to adapt quickly to changes while maintaining productivity and effectiveness.
- Able to work flexible hours, including nights, weekends, and holidays.
- Able to stand for extended periods of four hours or longer.
- Able to lift 30 pounds.
Nice To Haves
- Previous experience in a retail setting is preferred.
Responsibilities
- Create a fun and energetic environment for fans and teammates.
- Encourage teammates to use the “Star Service” model and selling skills to provide a world-class shopping experience and build customer loyalty.
- Provide customer-focused service and proactively educate oneself and teammates about products and merchandise campaigns.
- Uphold visual merchandising standards and keep the sales floor, cash wrap, fitting rooms, and stockrooms neat, clean, organized, and safe.
- Engage in a selling culture focused on identifying customer needs and building relationships.
- Motivate and encourage teammates to meet performance expectations and advise, upsell, and influence purchases to maximize sales.
- Contribute individually and as a team to meeting the store’s daily KPIs.
- Assist the Store Manager with onboarding new associates and train them in point-of-sale execution, merchandising standards, and customer service.
- Promote Dallas Cowboys United Membership packs to fans.
- Follow and accurately communicate company policies and procedures with integrity.
- Help protect store assets through customer engagement, accurate merchandise check-in, and consistent cash handling.
- Complete opening and closing procedures.
- Balance customer service with operational tasks.
Benefits
- 40% employee discount for eligible employees.
- Paid sick time.
- Bi-weekly pay with on-demand pay flexibility.
- Access to Employee Assistance Programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
