PROSHOP - Key Holder, Retail Stores

Dallas Cowboys•Grand Prairie, TX

13d

About The Position

The Key Holder is part of the Dallas Cowboys Pro Shops retail team and helps deliver an exceptional customer experience while maximizing sales and profit. The role supports a fun, energetic shopping environment, promotes the Dallas Cowboys brand and merchandise, and contributes to the store’s selling culture and operational excellence. The Key Holder encourages teammates to meet performance expectations, assists with onboarding and training, protects store assets, and completes opening and closing procedures.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Strong communication skills.
Ability to troubleshoot and problem-solve while remaining calm in challenging situations.
Honesty and integrity in decisions and actions.
Flexibility and ability to adapt quickly to change while maintaining productivity and effectiveness.
Ability to work flexible hours, including nights, weekends, and holidays.
Ability to stand for extended periods of four hours or longer.
Ability to lift 30 pounds.

Nice To Haves

Previous experience in a retail setting is preferred.

Responsibilities

Create a fun and energetic environment for fans and teammates.
Encourage teammates to use the “Star Service” model and selling skills to provide a world-class shopping experience and build customer loyalty.
Provide customer-focused service and proactively learn product knowledge and merchandise campaigns to communicate and promote products effectively.
Uphold visual merchandising standards and keep the sales floor, cash wrap, fitting room, and stockroom neat, clean, organized, and safe.
Engage in a selling culture focused on identifying customer needs and building relationships.
Motivate and encourage teammates to meet performance expectations.
Advise customers, upsell, and influence purchases of additional products to maximize sales.
Contribute individually and as part of the team to meeting daily store KPIs.
Assist the Store Manager with onboarding new associates and train them in point-of-sale execution, merchandising standards, and customer service.
Promote Dallas Cowboys United Membership packs to fans.
Follow and accurately communicate company policies and procedures with integrity.
Protect store assets through proactive customer engagement, accurate merchandise check-in, and consistent cash-handling accuracy.
Complete opening and closing procedures.
Balance customer service with operational tasks.