PROSHOP-Key Holder, Retail Stores

Dallas Cowboys & Jones Entities•Arlington, TX

46d

About The Position

The Key Holder supports the Dallas Cowboys Pro Shops’ retail sales culture and customer experience. The role helps create an energetic, inviting environment for fans, delivers exceptional customer service, supports teammates’ selling skills and performance, and helps maximize store sales and profit. The Key Holder also assists the Store Manager with new-associate onboarding and training, maintains store presentation and cleanliness, follows company policies and procedures, protects store assets, handles cash accurately, and completes opening and closing procedures.

Responsibilities

Create a fun and energetic environment for fans and teammates.
Encourage teammates to use the “Star Service” model and selling skills to provide a high-quality shopping experience and build customer loyalty.
Provide customer-focused service and proactively learn and share product knowledge and merchandise campaigns.
Uphold visual merchandising standards and keep the sales floor, cash wrap, fitting room, and stockroom neat, clean, organized, safe, and maintained to company standards.
Engage customers, build relationships, advise and upsell, and promote additional products to maximize sales.
Motivate and encourage teammates to meet performance expectations and contribute to daily store KPIs.
Assist the Store Manager with onboarding new associates and train teammates in point-of-sale execution, merchandising standards, and customer service.
Promote Dallas Cowboys United Membership packs to fans.
Follow and accurately communicate company policies and procedures.
Help protect store assets through proactive customer engagement, accurate receipt of merchandise, and consistent cash-handling accuracy.
Complete opening and closing procedures.
Balance customer service with operational tasks.