PROSHOP - Key Holder, Retail Stores
About The Position
The Key Holder supports the Dallas Cowboys Pro Shops’ customer experience, selling culture, and store operations. The role helps create an energetic environment for fans and teammates, promotes world-class customer service, and contributes to maximizing sales and profit. The Key Holder supports teammates in using the Star Service model and selling skills, builds customer connections and loyalty, shares product and campaign knowledge, and upholds visual merchandising and store cleanliness standards. The position also helps motivate teammates, meet store performance expectations and daily KPIs, and support onboarding and training for new associates. Operational duties include following and communicating company policies, maintaining store areas, protecting assets, handling cash accurately, checking in merchandise, and completing opening and closing procedures. The role requires flexibility to work nights, weekends, and holidays, and the ability to stand for extended periods and lift up to 30 pounds.
Requirements
- High school diploma or GED.
- Must be at least 18 years old.
- Able to stand for extended periods of four hours or longer.
- Able to lift 30 pounds.
- Strong communication skills.
- Able to troubleshoot and solve problems while remaining calm in challenging situations.
- Demonstrates honesty and integrity in decisions and actions.
- Able to adapt quickly to changes while maintaining productivity and effectiveness.
- Able to work flexible hours, including nights, weekends, and holidays.
Nice To Haves
- Previous experience in a retail setting is preferred.
Responsibilities
- Create a fun and energetic environment for fans and teammates.
- Encourage teammates to use the Star Service model and selling skills to provide a high-quality shopping experience and foster customer connections and loyalty.
- Provide customer-focused service and proactively learn and communicate product knowledge and merchandise campaigns.
- Uphold visual merchandising standards and keep the sales floor, cash wrap, fitting room, and stockroom neat, clean, organized, and maintained to company standards.
- Engage in a selling culture focused on identifying customer needs and building relationships.
- Motivate and encourage teammates to meet performance expectations; advise customers, upsell, and influence additional purchases to maximize sales.
- Contribute individually and as a team to meeting daily store KPIs.
- Assist the Store Manager with onboarding new associates and train them in point-of-sale execution, merchandising standards, and customer service.
- Promote Dallas Cowboys United Membership packs to fans.
- Follow and accurately communicate company policies and procedures with integrity.
- Protect store assets through proactive customer engagement, accurate merchandise check-in, and consistent accuracy in cash handling.
- Complete opening and closing procedures.
- Balance customer service with operational tasks.
Benefits
- 40% employee discount for eligible employees.
- Paid sick time.
- Bi-weekly pay with on-demand pay flexibility.
- Access to Employee Assistance Programs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
