PROSHOP - Key Holder, Retail Stores
About The Position
The Dallas Cowboys Pro Shops Key Holder supports a customer-focused selling culture and helps deliver an exceptional shopping experience for fans while maximizing sales and profit. The role helps create an energetic store environment, encourages teammates to provide world-class customer service, promotes product knowledge and merchandise campaigns, and maintains visual merchandising and store cleanliness standards. The Key Holder also supports associate onboarding and training, promotes Dallas Cowboys United Membership packs, follows company policies, protects store assets, maintains accurate cash handling, and completes opening and closing procedures.
Requirements
- High school diploma or GED required.
- Must be at least 18 years old.
- Able to stand for extended periods of four hours or longer.
- Able to lift 30 pounds.
- Strong communication skills.
- Able to troubleshoot and problem-solve while remaining calm in challenging situations.
- Demonstrates honesty and integrity in decisions and actions.
- Able to adapt quickly to change while maintaining productivity and effectiveness.
- Able to work flexible hours, including nights, weekends, and holidays.
Nice To Haves
- Previous experience in a retail setting preferred.
Responsibilities
- Create a fun and energetic environment for fans and teammates.
- Encourage teammates to use the “Star Service” model and selling skills to provide a world-class shopping experience and build positive customer connections and loyalty.
- Provide customer-focused service and proactively educate oneself and teammates about products and merchandise campaigns.
- Uphold visual merchandising standards and maintain neat, clean, organized, and safe sales floor, cash wrap, fitting room, and stockroom areas.
- Engage in a selling culture focused on identifying customer needs and building relationships.
- Motivate and encourage teammates to meet performance expectations; advise customers, upsell, and influence additional purchases to maximize sales.
- Contribute individually and as a team toward meeting daily store KPIs.
- Assist the Store Manager with onboarding new associates and provide training in point-of-sale execution, merchandising standards, and customer service.
- Promote Dallas Cowboys United Membership packs to fans.
- Follow and accurately communicate company policies and procedures with integrity.
- Help maintain an inviting shopping environment in accordance with company standards.
- Protect assets through proactive customer engagement, checking in arriving merchandise, and accurate cash handling.
- Complete opening and closing procedures.
- Balance customer service with operational tasks.
Benefits
- Eligible for a 40% employee discount.
- Paid sick time.
- Bi-weekly pay with on-demand pay flexibility.
- Access to employee assistance programs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
