PROSHOP - Key Holder, Retail Stores

Dallas Cowboys & Jones Entities•Grapevine, TX

46d

About The Position

The Key Holder works at a Dallas Cowboys Pro Shop and supports a welcoming, energetic shopping experience for fans while helping maximize sales and profit. The role contributes to the store’s selling culture, promotes customer connections and loyalty, and helps teammates deliver world-class customer service. The Key Holder supports the Store Manager with onboarding and training, maintains store standards, protects company assets, and completes opening and closing procedures. The position requires flexible availability, including nights, weekends, and holidays.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Strong communication skills.
Ability to troubleshoot and problem-solve while remaining calm in challenging situations.
Honesty and integrity in decisions and actions.
Flexibility and ability to adapt quickly to change while maintaining productivity and effectiveness.
Ability to work flexible hours, including nights, weekends, and holidays.
Ability to stand for extended periods of four hours or longer.
Ability to lift 30 pounds.

Nice To Haves

Previous experience in a retail setting.

Responsibilities

Create a fun and energetic environment for fans and teammates.
Encourage teammates to use the “Star Service” model and selling skills to provide a world-class shopping experience and build positive customer connections and loyalty.
Provide customer-focused service and proactively share product knowledge and information about merchandise campaigns with customers and teammates.
Uphold visual merchandising standards and maintain neat, clean, organized, and safe sales floors, cash wraps, fitting rooms, and stockrooms.
Engage in a selling culture by identifying customer needs, building relationships, advising customers, and upselling additional products to maximize sales.
Motivate and encourage teammates to meet performance expectations and contribute to daily store KPIs individually and as a team.
Assist the Store Manager with onboarding new associates and deliver training on point-of-sale execution, merchandising standards, and customer service.
Promote Dallas Cowboys United Membership packs to fans.
Follow and accurately communicate company policies and procedures with integrity.
Help protect assets through proactive customer engagement, accurate merchandise check-in, and consistent cash-handling accuracy.
Complete opening and closing procedures.
Balance customer service with operational tasks.